Commercial & Investment Banking - Client Service Specialist IV - Access Support
7 days ago
Join our team as a Client Service Specialist IV in the Solution Center, where you'll deliver expert support, resolve complex client inquiries, and ensure a seamless experience. Collaborate with internal partners and make a meaningful impact in a fast-paced, client-focused environment.
As a Client Service Specialist IV in the Solution Center, you will be the central point of contact for clients, ensuring all customer service-related tasks are completed promptly with a high degree of quality and efficiency. You will focus on resolving technical troubleshooting and account issues, identifying workflow improvements, and ensuring clients' needs and expectations are met.
Job Responsibilities:
- Provide log on assistance to clients.
- Troubleshoot basic browser issues.
- Address payments-related inquiries and process transactions.
- Handle money movement inquiries and transactions.
- Adhere to ISO, Risk, and Compliance policies and procedures.
- Resolve customer queries promptly and ensure a world-class client experience.
- Investigate and resolve escalated inquiries and generic issues.
- Assist internal partners with account-related queries and escalations.
- Track all inquiries in the Navigator case tracking tool.
- Excellent communication skills (verbal and written) with emphasis on banking terminology
- Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request
- Ability to work in a fast-paced environment and an adaptability to change
- Strong problem-solving and decision-making skills
- Exhibits ability to work effectively in a team environment
- Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
- Frontline Technical Support background highly preferred
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
-
Taguig, National Capital Region, Philippines JPMorganChase Full time $70,000 - $120,000 per yearJOB DESCRIPTIONBegin your career as an Analyst in our Local Market Sales Team, delivering FX and Rates solutions to corporate clients. This role offers hands-on experience, skill development, and the opportunity to make a real impact by supporting client needs and market activities. You'll collaborate with experienced professionals, gain exposure to market...
-
Specialty Product Specialist IV, Trade
2 weeks ago
Taguig, National Capital Region, Philippines JPMorganChase Full time $104,000 - $130,878 per yearJOB DESCRIPTIONElevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.As a Specialty Product Specialist IV within Trade and Working Capital, you will be responsible in processing trade finance transactions to help facilitate the purchase and sale of goods. Trade and Working Capital Operations has various...
-
Taguig, National Capital Region, Philippines Metrobank Full timePress Tab to Move to Skip to Content LinkRELATIONSHIP MANAGER, COMMERCIAL BANKING DIVISION - MAKATI IVBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the...
-
Taguig, National Capital Region, Philippines JPMorganChase Full timeTrade & Working Capital Operations - Specialty Product Specialist IVJoin our Trade and Working Capital team to drive international trade operations. Bring your expertise to enhance service delivery and mitigate risks. Unlock your potential with opportunities for career growth and development.ResponsibilitiesProcess transactions in accordance with JPMorgan &...
-
Global Banking
3 weeks ago
Taguig, National Capital Region, Philippines JPMorganChase Full timeOverviewJoin the Global Banking team at JPMorganChase, where we offer unparalleled Client Services for the world's largest Payments network. We are committed to delivering exceptional service and innovative solutions to our top-tier clients, and we're looking for a talented Analyst to join our team. This role combines the dynamic aspects of transaction...
-
Client Service Delivery Analyst
1 week ago
Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time $104,000 - $130,878 per yearJob Description If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve...
-
Client Service Analyst, Client Service Delivery
2 weeks ago
Taguig, National Capital Region, Philippines JPMorganChase Full time $70,000 - $120,000 per yearJOB DESCRIPTIONWe are looking to recruit Client Service Officers who are keen on providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, by phone and by email.As a Client Service Analyst within the Client Service Delivery team you are responsible to service internal and external clients across all...
-
Specialty Product Specialist IV, Trade
1 week ago
Taguig, National Capital Region, Philippines JPMorganChase Full timeOverviewSpecialty Product Specialist IV, Trade & Working Capital Operations — JPMorganChase. Join to apply for the Specialty Product Specialist IV, Trade & Working Capital Operations role at JPMorganChase.Job Description: Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence. As a Specialty Product...
-
Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time $70,000 - $120,000 per yearJob Description If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations. As a Client Service Analyst within the Global Support...
-
Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time $70,000 - $120,000 per yearJob Description Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As a Client Operations Associate I within...
