Live Operations Specialist

Overview

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. We’re backed by leading investors and are seeking an entrepreneurial and motivated Live Operations Specialist (Logistics Coordination) to help us ensure daily operations run smoothly as we empower workers and businesses alike.

• Monitor Traba\'s daily operations live and ensure all shifts posted on our marketplace are executed flawlessly; troubleshoot in real time as needed
• Coordinate with the Territory Operations Manager to understand each customer\'s unique needs and shape daily operations accordingly
• Provide a positive and trusted experience for workers on our platform
• Support workers before, during, and after their shifts to ensure a high-quality experience
• Resolve support issues for workers promptly to maintain customer satisfaction
• Communicate with and manage workers to deliver the required number of workers for clients
• Ensure workers are clocked in and out at the right times for accurate payment
• Identify opportunities to improve processes, tooling, and product efficiency
• Support forward-filling or worker-vetting initiatives as needed
• Help build and continuously improve standard operating procedures
• Learn and master multiple internal systems
• Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform

• 2+ years of professional experience at a fast-growth company in track & trace, logistics coordination or a similar role
• Proven ability to balance multiple critical tasks, work under pressure, and meet deadlines
• Ownership mentality and strong work ethic
• Enthusiastic, positive attitude with strong customer empathy
• Customer management skills, including problem-solving and relationship-building
• Grit and willingness to tackle hands-on challenges
• Excellent verbal and written communication skills
• Attention to detail with swift execution
• Ability to thrive in a fast-paced and ambiguous environment
• Excellent organization, time management, and prioritization skills

• Competitive pay with opportunities to grow into bigger responsibilities
• Opportunity to work with a highly competent team to grow professionally
• Rotating shifts including early mornings and weekends; flexibility is required
• As Traba is not active in your country yet, you will be paid as an independent contractor and responsible for paying your own taxes

Equal Opportunity Employer

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics protected by law. We encourage applicants from diverse backgrounds, experiences, and skill sets.

• Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision and we don’t sacrifice long-term value for short-term results.
• Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
• Growth Mindset - We confront tough challenges head-on, persevere, adapt, learn, and push forward with resilience.
• Customer Obsession - We go the extra mile for our workers and businesses, delivering high-quality products and services that solve real problems for these communities.

Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses and distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running efficiently.