Platform Reliability Engineer

Position Platform Reliability Engineer Company: Manulife, Quezon City, National Capital Region, Philippines Responsibilities Support our Product Line Engineering (PLE) organizations to develop resilient and highly scalable applications, working closely with our operations staff to support these applications while maintaining a strong focus on application reliability. Champion, promote, and deploy the effective use of innovative application monitoring and AIOps-based machine learning tools. Facilitate monitoring and custom instrumentation across our business-critical applications, including the consultation and management of agent-based, agentless, synthetic and scripted monitoring technologies. Address incidents and problems within the platforms, with rotational accountability for on-call support Collaborate with platform and software engineers, site reliability engineers, product managers and engineering leadership to uncover difficulties and opportunities to accelerate the delivery of new value through software. Prototype and build new capabilities to increase the leverage of platform operations and security. Deliver an outstanding user experience to our engineers with a focus on reliability. Required Qualifications A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is often preferred. 3-5 years’ experience in Observability and Monitoring Experience with monitoring and observability tools like New Relic, Broadcom CA APM, Dynatrace, and PRTG, Solarwinds, Grafana, ADX Familiarity AIOps technologies such as Moogsoft Proficient in cloud platforms (AWS, Azure, Google Cloud) and their native monitoring tools. Familiarity with containerization and orchestration technologies like Docker and Kubernetes. Knowledge of infrastructure as code (IaC) or observability as code (OaC) tools such as Terraform or Ansible. Experience using collaboration tools like ServiceNow and xMatters, Power Automate Familiarity with Open source, GitHub, Agentic AI Previous experience in DevOps, Site Reliability Engineering (SRE), or similar Observability role that involves monitoring and tools platform management. Experience with building and maintaining observability pipelines, including logs, metrics, and traces. Previous experience in DevOps, Site Reliability Engineering (SRE), or performance and reliability developer using the full stack monitoring functionality. Experience with open-source technology, software development and system engineering, automation and predictive analytics. Experience or familiarity with Open source, GitHub, CoPilot, Agentic AI, AI Familiarity with API development principles and practical application and knowledge of modern software architecture Amenable to work UP Ayala Technohub (Quezon City) Amenable to work on a hybrid set-up (3x a week onsite) Amenable to work in a rotating shift schedule (flexible depending on business need) Preferred Qualifications Strong problem-solving skills and the ability to analyze complex systems. Ability to interpret data and metrics to diagnose issues and improve system performance. Able to build Reporting Dashboard using PowerBI Strong communication skills to collaborate with development, operations, and product teams. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Understanding of networking concepts and protocols. Experience with performance tuning and capacity planning, involves designing. Familiarity with Agile methodologies and tools like JIRA. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Employment type Full-time Job function Information Technology Industries Insurance and Technology, Information and Media #J-18808-Ljbffr