Technical Support Representative

3 weeks ago

Makati, Philippines Payreto Full time

WHAT WE OFFER

  • Competitive Salary Packages
  • Professional Development Opportunities
  • Hybrid Work Setup
  • Equipment Provided
  • Day 1 HMO
  • Life Insurance
  • 15,000 PHP Signing Bonus

POSITION OVERVIEW

The core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client’s front liners in ensuring that the client’s customers will have a positive customer experience.
Technical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto.
WHAT WILL YOU DO?
  • Provide technical support via phone, chat, and/or email for an online payment account for their high-value clients in a 24/7 environment.
  • Assist with product or application-related inquiries.
  • Diagnose hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
  • Help identify and initiate corrective action by determining the most cost-effective repair/resolution to minimize customer downtime.
  • Redirect/escalate issues to appropriate resources for high-profile customer issues.
  • Update the team’s knowledge base when necessary.
  • Ensure that there is a thorough understanding of customer queries and issues.
  • Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled promptly.
  • Follow up and make scheduled call backs to customers as necessary.
  • Attend client and Payreto meetings and trainings.
  • Support and respond to customers in a wide variety of queries (basic to advanced).
  • Adhere to agreed processes, meeting required work standards, targets and objectives.
  • Completely and accurately write review notes.
  • Must be amenable to render overtime based on business needs.
  • Assist in adhoc work assigned by immediate supervisor.
Shift Schedule
  • Shifting Schedule depending on business needs.
  • Willing to work onsite at least twice a week.
#J-18808-Ljbffr

  • Technical Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱1,200,000 - ₱2,400,000 per year

    What We OfferCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing BonusPosition OverviewThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...

  • Technical Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Payreto Services Inc. Full time ₱300,000 - ₱600,000 per year

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing BonusPOSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...

  • Technical Support Representative

    3 weeks ago

    Makati, Philippines BCM One , Inc. Full time

    Overview BCM One is looking for a Technical Support Representative (Level 1 Helpdesk) to join our growing Customer Care team to work with and learn from our technical team in the US. As a Technical Support Representative, you will work with customers and internal teams to troubleshoot issues within our voice technology solutions, including VoIP and SIP. You...

  • Technical Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines The Back Room Offshoring Inc. Full time ₱40,000 - ₱60,000 per year

    TECHNICAL SUPPORT REPRESENTATIVE Office location:Unit 1431 Centuria Medical Makati Century CityKalayaan Ave. cor. Salamanca St.Brgy. Poblacion, Makati CityAbout the Company:The Client is a software and service provider for home health, hospice, and outpatienttherapy agencies. With more than 20 years invested in the health care industry, we have served...

  • Technical Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines The Back Room Offshoring Inc. Full time ₱25,000 - ₱35,000 per year

    TECHNICAL SUPPORT REPRESENTATIVEOffice location:Unit 1431 Centuria Medical Makati Century CityKalayaan Ave. cor. Salamanca St.Brgy. Poblacion, Makati CityAbout the Company:The Client is a software and service provider for home health, hospice, and outpatienttherapy agencies. With more than 20 years invested in the health care industry, we have served...

  • Technical Support Representative

    2 weeks ago

    Makati Central Post Office, Philippines ADI Group Full time ₱144,000 - ₱180,000 per year

    Kickstart Your Career with UsNow Hiring: Technical Support Representative (Tier 2)Onsite – MakatiWhat We Offer: HMO on Day 1 (with FREE dependent)15–18 Vacation/Sick LeavesOvertime PayHoliday PayCareer growth opportunitiesQualifications:3 years of TSR experience with exposure to network, VPN, and firewall troubleshooting (Tier 2 escalations)Skilled in...

  • Technical Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines BCM One Full time $70,000 - $120,000 per year

    BCM One is looking for a Technical Support Representative (Level 1 Helpdesk) to join our growing Customer Care team to work with and learn from our technical team in the US. As a Technical Support Representative, you will work with customers and internal teams to troubleshoot issues within our voice technology solutions, including VoIP and SIP. You will...

  • Technical Support Representative

    3 weeks ago

    Makati, Philippines Tuesday Square Full time

    Overview We are looking for a Tech-Support Specialist to start Working From Home within Metro Manila. What does a Tech Support Specialist do? Technical support, or tech support, is a customer service role that involves helping users resolve issues with their technology: Responsibilities Diagnosing and fixing issues — Technical support workers diagnose and...

  • Technical Support Representative

    3 weeks ago

    Makati, Philippines Delsan Dynamic Technology Corp. Full time

    On-site - Makati 1-3 Yrs Exp Bachelor Contract Job Description Job Title: On-site Desktop Support Lead Job Purpose: To deliver high quality services to the users. This service will include all front-line computing across desktop and laptop installations. To manage the Desktop Support team and expand the delivery capabilities of clients. The applicant will...

  • Technical Support Representative

    3 weeks ago

    Makati, Philippines thebackroomop Full time

    TECHNICAL SUPPORT REPRESENTATIVE Office location: Unit 1431 Centuria Medical Makati Century City Kalayaan Ave. cor. Salamanca St. Brgy. Poblacion, Makati City About the Company: The Client is a software and service provider for home health, hospice, and outpatient therapy agencies. With more than 20 years invested in the health care industry, we have served...