Sales Services and Control Officer

6 days ago

Pasig, Philippines Cepat Kredit Financing Inc. Full time

Process Monitoring and Control

  • Performs real time monitoring of Key Performance Indicators (KPIs) and tracking of metrics to ensure service delivery of each unit.
  • Conduct regular audit of procedures & processes to identify areas of improvement and ensure adherence to compliance standards and targets.
  • Create and prepare performance reports and monitoring to efficiently track compliance to deliverables, projects as well as resolution of findings/gaps.
  • Regularly gathering data on process performance to identify patterns, trends, and areas for improvement.
Process improvement and Documentation
  • Prepare, recommend, and implement process improvements and quality control procedures to enhance service delivery and minimize errors. Collaborate with Sales, Sales Services & Control, and Marketing Units for its implementation.
  • Monitor status of process improvements and projects to ensure its success and completion.
  • Collaborate with other units (IT, HR, Finance) to procure necessary supplies/support/training necessary to implement process improvement activities.
  • Prepare and conduct trainings for external shareholders (Loan consultants) to ensure quality and uniformity of knowledge and directions.
Job Competencies
  • Detail-oriented with a focus on quality and accuracy.
  • Capable of developing solutions to address process gaps and service issues.
  • Strong organizational and time management skills.
  • Excellent communication, presentation and interpersonal abilities.
  • Willing to go on field work
  • Perform such other task as may be assigned from time to time
  • Educational Requirement: Bachelor’s degree in finance, business administration, industrial engineering, statistics or related field.
  • Work Experience: At least 1 year experience in sales or operations support, quality assurance, process improvement or a similar role, preferably in a financial institution.
  • Willing to be assigned in Ortigas, Pasig
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