AU Senior Mortgage Broker Support Officer

4 weeks ago

Cebu City, Philippines VA PLATINUM PTY LTD INC. Full time

Ready to be part of a close-knit team where your expertise and attention to detail truly make an impact? Want to work alongside an experienced broker who values learning, growth, and long-term collaboration? Looking for a stable role where your skills are recognised and your contributions genuinely matter? You might be the one we're looking for About the client The client is an award‑winning boutique brokerage providing strategic lending solutions across residential, commercial, and SMSF lending. They don’t just get loans approved, they build long‑term partnerships with their clients. Founded and led by a senior mortgage broker with over 20 years of experience in banking and broking, the firm is built on trust, expertise, and personalised service. About the role We’re seeking an experienced Senior Mortgage Broker Support Officer to work closely with the broker and provide end-to-end loan processing and credit support. The role involves active participation in structuring and packaging loan applications, including conducting research, managing servicing and compliance requirements, and tracking progress across various types of lending. You’ll have the opportunity to learn directly from a broker with over 20 years of industry experience and be part of an award-winning, values-driven business. This role offers the stability of joining a long-term, close-knit team rather than a large processing pool. As the VA team expands, you’ll have the chance to grow into a leadership position, where your contributions will be trusted, supported, and genuinely valued. Ideal Candidate (Must Have Requirements) 3 - 5+ years’ experience in mortgage broking support or lending Strong knowledge across residential, commercial, and SMSF lending Ability to manage at least four complete loan applications per week Familiar with ApplyOnline, Quickli, Finsure Infinity, Pipedrive Excellent organisation, accuracy, and ability to work autonomously Confident in NCCP compliance and documentation standards Professional communication and fluent written English Stable internet, suitable home office, and strong commitment to the role Task and Responsibilities Prepare and structure residential, commercial, and SMSF loan applications Conduct borrowing capacity and servicing assessments Research lender policies and manage pre-assessments and pricing requests Submit applications via ApplyOnline, Quickli, and Finsure Infinity Track file progress, follow up with lenders, and coordinate settlement Maintain accurate CRM records in Pipedrive Ensure full compliance with NCCP and responsible lending regulations Join client meetings (via Zoom) to take internal notes and flag follow-up items Contribute to continuous improvement of workflows and processes Support onboarding and oversight of junior admin staff as the team grows Industry-leading benefits HMO w/ Dental Coverage + Dependents 2-week paid Holiday Break. Enjoy the season without worrying about your work. Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions. Take advantage of working the day shift schedule Wake up to the sunrise and wind down as the sun sets. We have a virtual recruitment process. What you need Strong and Stable Internet Connection for uninterrupted video interviews Laptop or PC with Webcam for online assessments and interviews #J-18808-Ljbffr

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