Business Support, Business Operations

4 weeks ago

Taguig, Philippines JLL Full time

JLL Taguig, National Capital Region, Philippines

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JLL Taguig, National Capital Region, Philippines

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Position Overview
Provides comprehensive administrative and operational support to business teams. Handles a variety of tasks including travel coordination, expense management, data administration, and presentation preparation to ensure smooth business operations and excellent service delivery.

Job Description
Job Title
Business Support Analyst
Position Overview
Provides comprehensive administrative and operational support to business teams. Handles a variety of tasks including travel coordination, expense management, data administration, and presentation preparation to ensure smooth business operations and excellent service delivery.
Reporting to
Business Support Team Lead
Key Responsibilities
Administrative Support

  • Coordinate and book business travel using corporate travel systems
  • Process and reconcile expense reports in accordance with company policies
  • Manage executive calendars and meeting schedules
  • Prepare and standardize professional presentations and documents
Data Management
  • Create and maintain company and contact records in CRM systems
  • Develop and update marketing lists with accurate contact information
  • Ensure data integrity across all business platforms
  • Generate compiled reports and analytical spreadsheets
  • Pipeline support (i.e. uploading/management of opportunity records) from the CRM
Client Service
  • Respond to inbound inquiries with professionalism and efficiency
  • Monitor service levels to meet established response times
  • Maintain high standards of client communication, both internal and external
  • Implement workflow processes that enhance client experience
Business Operations
  • Process accounts payable vouchers according to financial protocols
  • Create visual aids including maps and geographical representations
  • Support project documentation and file management
  • Monitor workflow systems throughout entire service lifecycle
Continuous Improvement
  • Track performance against established KPIs
  • Identify and recommend process improvements
  • Participate in team initiatives to enhance service quality
  • Adapt to changing business requirements and priorities
Qualifications & Requirements
Education
  • Tertiary qualification in business, administration, or related field preferred
Experience
  • Minimum 3 years in an administrative or support role
  • Experience in professional services environment preferred
Technical Skills
  • Intermediate skills in using MS Office, MS Windows, and Internet.
  • Accounts Payable / Receivable Background an advantage
  • Minimum Intermediate level in using CRM
Core Competencies
  • Exceptional attention to detail and accuracy
  • Strong organizational and time management abilities
  • Excellent written and verbal communication skills
  • Problem-solving orientation with ability to work independently
  • Professional demeanor and customer service mindset
  • Ability to maintain confidentiality and handle sensitive information
  • Adaptability in a fast-paced environment
Key Performance Indicators
  • Request response and processing times within service level agreements
  • Accuracy and completeness of data entry and documentation
  • Quality of prepared materials and presentations
  • Stakeholder and client satisfaction ratings
  • Team collaboration and support effectiveness
  • Initiative in process improvement identification
Success Profile
The successful candidate will demonstrate reliability, resourcefulness, and a proactive approach to supporting business operations. They will thrive in a collaborative environment while maintaining independent responsibility for their workstreams, consistently delivering high-quality support that enables business growth and excellence. Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology

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