Client Onboarding

4 weeks ago


Palawan, Philippines Staff4Me Full time

We are looking for a proactive and detail-oriented Client Onboarding & Support Specialist to join our team. This role plays a key part in ensuring a smooth onboarding experience for new clients and providing ongoing support throughout the duration of their contract. Key Responsibilities Master the Platform (Develop a working knowledge of the Performance Scoring application and its white-labeled versions.) Client Onboarding Gather initial client information Set up new accounts Schedule and deliver training sessions Provide initial troubleshooting and guidance Client Support Respond to client inquiries via phone, email, and help ticket submissions Offer timely and effective solutions to client issues Work Schedule Options 7 AM – 5PM CST 10AM – 8PM CST 1+ year of experience minimum in client support in technology industry Proficient in platforms such as Salesforce, HubSpot, Monday.com, Smartsheet Proficient in Microsoft tools (Word, Excel, OneDrive, Teams, SharePoint, Outlook) English fluency required Background in software development is a plus #J-18808-Ljbffr



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