Operations Director

1 week ago

LapuLapu, Philippines Manulife Full time

Manulife Lapu-Lapu, Central Visayas, Philippines

Role: Operations Director (Cebu)

Overview

The role is accountable for the strategic leadership of the Retirement Operations Services within Manulife Business Processing Services (MBPS) for a growing team covering Member/Participant Processing. The role will report locally to MBPS management and functionally to the Global Heads of Retirement Operations for GWAM. The Retirement Operations Director is expected to work closely with global functional leaders to support both day-to-day processing and transformation of the function. Global Retirement Ops has kicked off a multi-year transformation journey to drive digitization, automation, and increase straight-through processing and leverage our global hub for more end-to-end functions.

Responsibilities
  • Lead the day-to-day business relationships and oversee services, with a strong track record in global cross-functional collaboration.
  • Quickly escalate and resolve operational service issues to maintain seamless service delivery.
  • Integrate work across teams, ensuring output meets service level agreements and exceeds quality standards.
  • Develop and execute procedures and policies, ensuring proper implementation by subordinate teams.
  • Enhance service capability by leveraging expertise in investment products and operational excellence, and support key transformation strategies.
  • Build credibility and professional relationships with business partners and customers, ensuring customer-centered outcomes.
  • Manage and develop team capabilities, including hiring, performance management, and adherence to governance and operating standards.
Qualifications
  • 8+ years of relevant experience in Retirement Operations and/or Wealth Management working in a broad matrix organization (Finance/Banking/Shared Services/BPO and alike), with demonstrated influence to drive impact.
  • Strong people management experience (5+ years) at a senior manager or director level to lead, manage and develop professional staff.
  • Experience working across multiple geographies and time zones with strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.
  • Experience in leading client services and problem resolutions.
  • High analytical and problem-solving skills with the ability to work with complex financial issues and concepts.
  • Ability to anticipate issues and think proactively to resolve issues and risk.
When You Join Our Team
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are valued.
  • As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more, visit the official Manulife site.

Equal Opportunity Employer

Manulife/John Hancock embraces diversity and is an Equal Opportunity Employer. We strive to attract, develop and retain a workforce that reflects the customers we serve and to foster an inclusive work environment. We do not discriminate on basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, pregnancy, sexual orientation, gender identity, gender expression, age, marital status, disability, or any other ground protected by applicable law. A Human Resources representative can assist with reasonable accommodations during the application process. To request accommodation, contact

Working Arrangement

Hybrid

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