Assistant Manager, Distribution Compliance

Overview

Manulife Lapu-Lapu, Central Visayas, Philippines

We’re looking for an Assistant Manager, Distribution Compliance to join our Integrated Compliance Services (ICS). In this role, you will oversee segment’s day-to-day operations by prioritizing the team’s tasks and providing direction to meet service levels. Strong leadership is expected to support the manager and tower lead in executing ICS initiatives.

Responsibilities

• Leadership: Adapt plans and set priorities to meet service and operational challenges
• Act as point of escalation; use judgment to identify, troubleshoot, and resolve day-to-day operational problems guided by established standards
• Provide direction to the team in meeting service level objectives (Quality Score, TAT, timeliness)
• Coach, motivate, and develop team members
• Provide training and prepare process documents for new hires
• Assist the Associate Director with recruitment, workforce management, employment actions, including discipline and termination in accordance with policy
• Conduct timely and constructive performance evaluations
• Collaborate with leaders to ensure talent development and team engagement through ICS initiatives

Risk

• Ensure all pertinent Manulife policies and guidelines are followed by team members and that Mandatory Compliance Training is completed timely
• Ensure all documents are reviewed timely and stored in a secure repository

Stakeholder Management

• Communicate updates and changes effectively to all stakeholders within the segment
• Manage stakeholder expectations through appropriate engagement and timely status reporting on operational highlights

Required Qualifications

• At least 3 years in a leadership role
• 2–3 years of experience in distribution compliance, knowledge of agents and sales processes in insurance or fraud investigations (e.g., sales misconduct investigations), or experience in regulatory compliance

Preferred Qualifications

• Excellent communication skills
• Work experience in finance or insurance operations is preferred but not required

When You Join Our Team

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, pregnancy or pregnancy-related conditions, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Legal

Industries

• Insurance

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