Quality Assurance Specialist

3 weeks ago


Taguig, Philippines M Commerce Corporation Full time

Live Hosting Monitoring

  • Monitor live TikTok hosting sessions in real-time to ensure consistent quality and performance.
  • Identify and report any content violations or behavior that does not align with company policies or TikTok guidelines.
  • Evaluate host performance, content delivery, and audience engagement.
Quality Assurance and Feedback
  • Conduct post-live evaluations and provide constructive feedback to hosts for continuous improvement.
  • Maintain detailed reports on host performance, engagement metrics, and compliance issues.
Compliance and Risk Management
  • Ensure all live content adheres to brand guidelines, marketing objectives, and legal regulations.
  • Identify potential risks related to content, privacy, and brand reputation and report them promptly.
Process Improvement
  • Recommend improvements to live streaming strategies based on performance analysis and industry best practices.
Training and Development
  • Assist in onboarding and training new hosts on best practices, platform policies, and brand expectations.
  • Organize refresher training sessions based on QA findings and trends.
Data Analysis and Reporting
  • Analyze live session data to identify trends, audience preferences, and areas for improvement.
  • Generate and present reports on live hosting performance, compliance, and quality metrics.
Qualifications
  • Must have at least 1 year experience as a QA Specialist, preferably from the BPO industry
  • Possesses effective communication skills and has the ability to provide constructive criticism and collaborate with Operation Leads
  • Strong presentation skills
  • Excellent analytical skills
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