Reporting Analyst

5 days ago

Manila, National Capital Region, Philippines ibex Full time

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.

  • Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
  • Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
  • Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
  • Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.
  • Evaluating findings, using knowledge of workflow, operating practices, record retention schedules.
  • Preparing and issuing instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.

Responsibilities
Ability to work on several projects simultaneously

Reports Management experience from a BPO/Call Center Industry is highly desired.

Working knowledge in Business Objects, Advanced MS Excel, SQL and Crystal Reports.

Ability to come up with sound and accurate decisions in any given circumstance

Six Sigma certification preferred

Ability to exhibit professionalism

Demonstrated ability to work with a team

Demonstrated ability to communicate effectively and professionally with internal and external associates

Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.

Ability to work a flexible schedule (graveyard/shifting schedule)

Qualifications
At least 6 months working experience at IBEX Global (for internal applicants)

Experience working in the WFM department or experience working with ACD and WFM tools and statistics preferred.

Proficiency with computer applications including various software applications such as Microsoft Word and MS Excel.

Minimum 1-2 Years Call Center Experience
Working knowledge of applicable customer contact systems (phone, e-mail, and web).

Broad understanding of client conformance measures.

Candidate must possess at least a Bachelor's/College Degree in any field.

Very strong analytical skills and mathematical skills

Excellent problem solving skills

Excellent verbal and written English communication skills

  • Reporting Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines TALENTMATE Full time

    Job DescriptionAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted...

  • Report Analyst

    7 days ago

    Manila, National Capital Region, Philippines Profit Leader Inc. Full time

    Job Summary:We are seeking a reliable and detail-oriented Reporting Analyst to join our team. The Reporting Analyst will be responsible for analyzing data, double-checking the accuracy of data entries, creating reports, and providing insights to support our data entry and auditor staff. The ideal candidate will have strong math and data analysis skills,...

  • Senior Reporting Analyst

    5 days ago

    Manila, National Capital Region, Philippines InTouch CX Full time

    About the JobThe Senior Reporting Analyst has strong problem solving skills and will report and diagnose trends in key performance metrics.As Senior Reporting Analyst, You Will…Be responsible for real-time reporting and diagnosing trends in key performance metricsGenerate weekly KPI reportsEnsure employee data is current and accurate for assigned...

  • Project Reporting Analyst

    7 days ago

    Manila, National Capital Region, Philippines De La Salle University Full time

    The Project Reporting Analyst plays a key role in supporting the accurate and timely preparation of financial reports for the organization's grant portfolio. This position assists in the collection, analysis, and presentation of financial data to meet the requirements of grantors, internal stakeholders, and regulatory bodies. The Analyst will contribute to...

  • Workforce and Reporting Analyst

    1 week ago

    Manila, National Capital Region, Philippines Five9 Full time

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Reporting Analyst

    4 days ago

    Manila, National Capital Region, Philippines GECO Asia Pte. Ltd Full time

    We are seeking an enthusiastic Reporting Analyst to support our customer and market insights team. This role focuses on analyzing data to provide actionable insights, driving sales performance, and supporting global customer studies with an emphasis on international research.Key Responsibilities:Customer Satisfaction: Manage and automate customer...

  • Reporting Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Reporting Analyst

    7 days ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time

    We're Hiring: Reporting AnalystLocation:Manila, Iloilo, Cebu, or DavaoSchedule:Mid-shift | Once-a-month RTOExperience:3+ yearsAbout The RoleJoin our in-house market insight team and help deliver best-in-class customer and market insights that drive business decisions. You'll work on global customer studies, create and enhance dashboards, and provide...

  • Business Reporting Analyst

    6 hours ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time

    493458Manila, Metro Manila, PhilippinesFull-timeAdd to favouritesWe're looking for a Business Reporting Analyst who can turn complex data into clear, actionable insights. You'll design and maintain interactive Power BI dashboards, build robust data models, and partner closely with stakeholders to support decisions across Operations, Customer Care and...

  • Senior Reporting Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines TTEC Full time

    Your potential has a place here with TTEC's award-winning employment experience. As a Senior Reporting Analyst working hybrid as needed by the business in Pasay City, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the...