Workforce & Reports Analyst

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

NOW HIRING – WORKFORCE MANAGER & WORKFORCE SUPERVISOR(Onsite | Night Shift)We are seeking experienced Workforce Management professionals to join our growing team.Workforce Manager – Makati | Night Shift | Up to 85,000 to 90,000Proven leadership experience as a Senior WFM Supervisor, Assistant Manager, or WFM ManagerStrong analytical, forecasting, and...

Role Details Type of Support: Report, Data, Workforce ManagementContract Duration: PermanentTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork type and Location: Hybrid, Metro ManilaExpected start date: July 3, 2025 About Us PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first...

Equicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsiteOffice Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati CityQualifications:Must possess a Bachelor's Degree in any fieldAt least 1 year of working experience as a Workforce Analyst in a call center setupExperience in eWFM, RTA, ESP is a...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Workforce Planning ExpertWe are seeking a highly skilled Workforce Planning Expert to join our team. This is a full-time position that requires the ability to work effectively in fast-paced situations and handle stress.Maintain accurate forecasts, capacity plans, and schedule plans.Ensure that forecasts, capacity plans, and schedules are generated in a...

REPORTING ANALYST Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A REPORTING ANALYST? Our awesome client in Australia is looking for a new...

Your potential has a place here with TTEC's award-winning employment experience. As a Principal Reporting Analyst working remotely in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingLooking for an opportunity where you'll bring your analytical skills to the table and provide recommendations to...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Job description:Key ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career development.Workforce Planning: Oversee forecasting, scheduling, and resource allocation; ensure staffing efficiency while meeting service-level agreements.Performance...