Call Center Agents

Job Postings Overview

Multiple customer support roles across Metro Manila and nearby areas. Roles include non-voice, voice, and hybrid positions in various BPO/CS environments. All postings indicate regional eligibility restrictions for some regions.

1. Associate Customer Support Specialist – Mandaluyong, National Capital Region. Salary ₱ - ₱ . Company: IBEX Global Solutions (Philippines) Inc.

Responsibilities:

• Provide frontline customer support for client software as part of the Customer Success team.
• Solve customer problems, troubleshoot technical issues, communicate with customers, and escalate when required.
• Learn client software basics; triage incoming requests; collaborate with Engineering and Product for issue resolution and product improvements.

Qualifications:

• Bachelor’s degree.
• 1+ year of customer-facing experience, preferably in SaaS.
• Proficient problem-solving and strong verbal/written communication; ability to learn complex software quickly.
• Strong multitasking and time management; self-motivated and collaborative.

Note: This advertiser has chosen not to accept applicants from your region.

2. Customer Support – Caloocan City, NCR. Salary ₱ . Company: SapientBPO Valenzuela

Responsibilities:

• Mass hiring for Call Center Agents; resolve inquiries; update records; stay updated on policies.
• Contribute to a positive team environment.

Benefits:

• Monthly commissions; HMO from Day 1; 13th month pay; paid leaves; OT/holiday pay; life and retirement insurance; incentives and signing bonuses.

Notes:

• Job types: Full-time, New-Grad, Permanent; region restriction applies.

3. Customer Support – Baesa, NCR. Salary ₱ - ₱ . Company: Tech Careers (by CaldwellCo)

Responsibilities:

• Non-voice role focused on typing, written communication, and data accuracy.
• Handle STADS or career-shifter opportunities; learn and develop non-voice support skills.

Qualifications:

• High School graduate; college level or degree preferred.
• Strong written communication; ability to multitask; familiarity with digital tools.

What We Offer:

• Salary up to ₱30,000; HMO; night differential; paid leaves; 13th month pay; wellness programs.

Note: This advertiser has chosen not to accept applicants from your region.

4. Customer Support – Makati City, NCR. Salary ₱ - ₱ . Lean Solutions Group

Responsibilities:

• 3-month project-based contract with possible absorption.
• Handle customer inquiries via website chat and SMS/text; some email follow-up.
• Meet response times (80% within 3 minutes) and quality targets (≥90% audits).
• Collaborate with escalation teams; adhere to SLAs.

Qualifications:

• High School graduate; college level preferred.
• Strong written English; able to multitask; proficient in digital channels.

5. Customer Support – Makati City or similar; posting today. Lean Solutions Group (alternative listing)

Responsibilities:

• Similar to entry-level customer support with focus on digital channels and SLA adherence.

6. Customer Support – LSEG Quantitative Product Specialist team

Overview: Global financial markets infrastructure and data platform; specialized customer service for analysts, quants, and researchers.

Responsibilities:

• Direct specialized support; assist clients with data usage, queries, and content; coordinate with vendors and product managers; support onboarding and case management.
• Build client relationships; advocate for product improvements; support demonstrations and requirements gathering.

Requirements:

• Bachelor’s degree in Engineering/CS/Finance/Math; strong analytical and database skills (SQL, Oracle, Snowflake).
• Experience with quantitative analytics, databases, and financial markets; familiarity with statistics and econometric tools.
• Strong communication, presentation, and collaboration skills; adaptable to technical and non-technical audiences.

Note: This advertiser has chosen not to accept applicants from your region.

7. Customer Support – Makati City, NCR. Salary ₱ - ₱ . Lean Solutions Group

Responsibilities:

• Customer inquiries handling; delivery instructions; missing package requests via chat/SMS; follow-up emails.
• Maintain professionalism and accuracy; work with escalation teams as needed.
• Adhere to SLAs and QA metrics (8–14 audits per month).

Qualifications:

• High School graduate; college level preferred; 1 year international client experience is a plus.
• Excellent English, strong multitasking, and computer literacy.

Note: This advertiser has chosen not to accept applicants from your region.

8. Customer Support – Valenzuela, NCR. Salary ₱ - ₱ . Sapient Careers MNL

Responsibilities:

• Mass hiring for Call Center Agents; resolve inquiries; maintain records; stay updated on policies.

Benefits:

• Monthly commissions; HMO; signing bonuses; 13th month; wellness and insurance perks.

Note: This advertiser has chosen not to accept applicants from your region.

1-2 additional listings reiterate similar responsibilities and benefits for mass hire roles in the Sapient network, with the same regional restrictions.

9. Customer Support – Makati / Manila listings; International client support and billing specialist

Responsibilities:

• Provide excellent support to international clients; coordinate with finance and internal teams; prepare quotations.
• Maintain accurate records; respond promptly; learn new tools and processes.

Qualifications:

• Bachelor’s degree; 1+ year international client experience; strong English; knowledge of HubSpot/QuickBooks advantageous.
• Ability to multitask; home-office setup; adaptable schedules including graveyard shifts.

Note: This advertiser has chosen not to accept applicants from your region.

10. Additional Notes

Several postings indicate regional restrictions and a focus on non-voice or hybrid roles; many emphasize fast hiring and strong benefits packages. Please verify region eligibility and apply accordingly.