Training Specialist

Overview

The Training Specialist is responsible for leading onboarding and continuous learning initiatives that drive employee success and operational excellence. This role designs, develops, and delivers engaging training programs in collaboration with subject matter experts, while maintaining up-to-date learning resources and leveraging data to identify and address skill gaps.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Onboarding & Continuous Learning: Facilitate new hire onboarding and deliver ongoing training to support employee development and performance.
• Curriculum Development & Maintenance: Design, create, and update training curricula and materials in collaboration with internal stakeholders.
• Learning Management System (LMS) Administration: Manage and maintain training content and learner progress within the LMS.
• Training Delivery: Develop and deliver live and recorded training sessions, including broadcasts and eLearning modules.
• Performance Analysis & Improvement: Analyze training metrics and performance data to identify gaps and recommend targeted solutions (e.g., process, system, or training enhancements).
• Coaching & Support: Provide performance coaching and support to team members to reinforce learning and drive results.
• Strategic Collaboration: Partner with the Training Lead to align training initiatives with broader business goals and strategies.

Qualifications

• At least 1 year of experience in a training or facilitation role
• Minimum 2 years of experience in Customer Support Operations
• Experience with Salesforce Reports and Dashboards
• Proficiency in the Microsoft Office Suite
• At least 1 year of experience in learning and curriculum development

Non-negotiable skills & requirements:

• Proven experience in onboarding and continuous learning facilitation, with the ability to deliver engaging and effective training to new hires and existing employees.
• Strong instructional design skills, including the ability to develop and maintain training curricula and materials in collaboration with cross-functional teams.
• Hands-on experience with Learning Management Systems (LMS), including content administration, tracking learner progress, and reporting.
• Excellent training delivery skills, both live (virtual or in-person) and recorded, with experience in creating and presenting eLearning modules.
• Analytical skills to evaluate training effectiveness, identify performance gaps, and recommend data-driven improvements to processes, systems, or training content.
• Should be able to work on Flexible Working Schedule depending on the training schedule required (Morning, Mid-Shift, Night-shift).

Benefits and perks:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - to be used for bidding useful items like appliances, kitchenettes, etc.