Sales Quality Assurance w/ BPO Experience

2 weeks ago

Quezon City, Philippines PAPH TRAVEL AND TOURS Full time

Job Title: Sales Quality Auditor Department: Sales & Customer Experience Reports To: Sales Quality Manager / Customer Experience Head Job Summary: The Sales Quality Auditor is responsible for ensuring that all sales and frontline interactions reflect the company’s core values and deliver an exceptional customer journey from first contact to post-sale experience. This role monitors, evaluates, and provides feedback on the communication quality, customer handling, and service consistency of sales representatives and frontliners. The goal is to maintain excellence in customer experience, ensure ethical selling practices, and continuously improve team performance through insights and actionable recommendations. Key Responsibilities: Quality Assurance & Evaluation Conduct regular audits of sales calls, chat interactions, and in-person communications. Evaluate adherence to company core values, communication standards, and compliance protocols. Identify gaps in customer engagement and recommend improvement actions. Customer Journey Oversight Map and assess the entire customer journey —from inquiry and booking to service delivery and follow-up. Identify friction points and propose solutions to enhance overall customer satisfaction. Collaborate with the operations and service delivery teams to ensure seamless passenger experiences. Feedback & Coaching Support Provide structured, data-backed feedback to sales and frontline teams. Partner with trainers and team leaders to develop performance improvement programs. Recognize high performers who consistently demonstrate the company’s values. Reporting & Continuous Improvement Prepare weekly and monthly quality audit reports with actionable insights. Monitor performance trends and track the impact of corrective actions. Recommend process improvements to align sales performance with business goals and customer expectations. Qualifications: Bachelor’s degree in Business, Marketing, Communications, or related field. Minimum of 1 year of experience in sales quality assurance, customer experience, or process audit roles. Strong analytical and observation skills. Excellent verbal and written communication abilities. Deep understanding of customer service principles and ethical sales practices. Ability to translate insights into training and operational improvements. Key Competencies: Strong attention to detail and active listening. Empathy and customer-centric mindset. Integrity and commitment to upholding company values. Collaborative team player with the ability to influence without authority. Proficiency in CRM and quality monitoring tools. Performance Metrics: Sales communication compliance rate. Customer satisfaction and NPS scores. Quality audit accuracy and timeliness. Improvement in frontline service performance. Reduction in customer complaints or repeat issues. #J-18808-Ljbffr

  • Quality Assurance Supervisor

    1 week ago

    Quezon City, Philippines Probe CX Full time

    Job Summary We are seeking a highly organized and analytical QA Lead to oversee quality assurance activities across multiple BPO accounts. The QA Lead will ensure that customer interactions meet client expectations and internal standards, drive continuous improvement, and lead a team of QA analysts to deliver consistent and actionable feedback. Key...

  • Quality Assurance Manager | BPO

    4 weeks ago

    Cebu City, Philippines HRTX Full time

    This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...

  • Quality Assurance Manager | BPO

    4 weeks ago

    Cebu City, Philippines HRTX Full time

    This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...

  • Quality Assurance Manager

    5 days ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Quality Assurance Manager - Retail BPO (Cebu) | Onsite Job Openings Quality Assurance Manager - Retail BPO (Cebu) | Onsite About the job Quality Assurance Manager - Retail BPO (Cebu) | Onsite Start Date: August 15 Work Setup: Fully Onsite in Cebu Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in...

  • Quality Assurance Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:We are seeking a highly organized and analytical QA Lead to oversee quality assuranceactivities across multiple BPO accounts. The QA Lead will ensure that customer interactionsmeet client expectations and internal standards, drive continuous improvement, and lead ateam of QA analysts to deliver consistent and actionable feedback.Key...

  • Sales Promodiser

    3 weeks ago

    Quezon City, Philippines Pro-hygienics Human Resource and Services Corporation Full time

    Overview Sales Promodiser ( w/o experience can apply ) Pro-hygienics Human Resource and Services Corporation On-site - Quezon CityNo Exp Required High/Senior High School Full-time Job Description Engage with customers to provide exceptional service Assist in product selection and promote sales Maintain store cleanliness and organization Process transactions...

  • BPO Agent w/ Experience in Telco/Sales/Tech

    3 weeks ago

    Quezon City, Philippines Lexie Staffing Co. Full time

    Customer Service Representative – (Telco / Troubleshooting / Sales) Deliver exceptional customer support via calls by assisting with inquiries, resolving technical issues, and providing accurate and efficient troubleshooting solutions for telecom-related services. Ensure customer satisfaction by maintaining a professional, empathetic, and...

  • Quality Assurance Specialist

    2 weeks ago

    Cebu City, Philippines ContactPoint360 Full time

    Join our CP360 Family, today! From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together! Why Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

  • Quality Assurance

    3 weeks ago

    Zamboanga City, Philippines Reliasourcing Full time

    The Quality Assurance Specialist is responsible for checking and ensuring that customer service reps are providing the best customer service as well as keeping the interest of the licensee in mind at all times. He/she takes an active part in the ongoing development of a rep as he/she works with the tools developed to monitor a rep’s progress, identify...

  • Quality Assurance Analyst

    2 weeks ago

    Angeles City, Central Luzon, Philippines Muktarion Academy Full time ₱30,000 - ₱35,000 per year

    We're Hiring | Quality Assurance Analyst I Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer) Start Date: ASAPAre you passionate about ensuring top-quality service delivery in a BPO environment? We're looking for a Quality Assurance Analyst I to join our growing team Qualifications:• Strong...