[Urgent]IT Service Desk – Japanese, Korean or Mandarin Bilingual

2 weeks ago

Makati, Philippines RCC Colab Solutions, Inc. Full time

Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Qualifications Three to four (3-4) years’ experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. Basic understanding of PC hardware setup and configuration. Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC OS. Basic knowledge of Active Directory, Messaging, User Profile Administration, including Remote Troubleshooting, Installation, and Uninstallation of applications, etc., is a must. Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups. Knowledge of Microsoft-based operating systems with emphasis on Windows X (i.e. Win10, Win7) Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptops & MacBooks, Desktop, MFD, Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint. Good written and oral communication skills with clients and management, as well as people skills. Ability to work with deadlines and complete tasks on time. MCP and ITIL certification would be desirable but not mandatory Knowledge and experience of ticketing tools (ServiceNow / Remedy, etc.) Non-Technical Qualifications Good at oral and written communication Able to interact with and work with customers at different levels. Self-driven and result-oriented. Really passionate about work. Local language knowledge is preferred. Candidates must be proficient in at least one of the following languages: Korean, Japanese, or Mandarin. #J-18808-Ljbffr

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