Learning Experience Manager | Batangas

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one idea to create a different breed of Business Processing Outsourcing (BPO). We aim for constant motion, exploring new technologies, and mastering consistency in a changing world.

What We Offer: TaskUs prioritizes employees’ well-being with competitive salaries and comprehensive benefits. Our People First culture is reflected in departments like Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth within TaskUs. Join us to experience our dedication to supporting People First.

What does a Learning Experience Manager do? Think of yourself as the Training Master who works in tandem with Operations. We seek the best candidates to join our team and lead the design, development, and maintenance of training applications to meet enterprise requirements and operational needs. You will implement and enforce the development team’s guidelines and processes.

Key responsibilities:

• Manage the initiation, development, and implementation of the training department’s site-wide initiatives and campaign-specific training programs for Team Leaders (TL) and Teammates (TM).
• Create and maintain materials to maximize campaign task mastery and personal development; pioneer campaign-specific training needs and programs.
• Design and execute TL and TM development training including curriculum, training, and evaluation; ensure training is technical yet engaging.
• Maintain training materials and documents for all trainee levels, from new teammates to tenured team leaders; ensure alignment with campaign and TaskUs business objectives.
• Explore departmental and campaign needs to develop training materials as needed.
• Propose and publish a year-long training calendar with quarterly objectives.
• Plan training policies, programs, testing tools, methods, and systems; work with Operations Director, Operations Manager, and US counterparts to ensure quality standards.

What we’re looking for:

• At least 5 years of managerial and/or supervisory experience.
• Excellent presentation, communication, and interpersonal skills.
• Highly independent and motivated with the ability to oversee projects to completion and adapt training materials to different audiences.
• Proficient in using Google and MS Office applications.

TaskUs will neither solicit money from you during the application process nor require any form of payment to proceed with your application. Communicate only with authorized TaskUs recruiters.

We believe innovation and performance come from diverse backgrounds. Inclusive and equitable practices are our responsibility. TaskUs is committed to equal access to opportunities; reasonable accommodations in the hiring process are available on request.

We invite you to explore all TaskUs career opportunities and apply through the provided URL:

TaskUs is proud to be an equal opportunity workplace and affirmative action employer. We celebrate diversity and strive to create an inclusive environment for all employees. TaskUs’ people-first culture benefits employees, clients, services, and the community.

Req Id: R_2505_6900

Posted At: Wed Sep :00:00 GMT+0000 (Coordinated Universal Time)