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Technical Support Representative

4 weeks ago

Makati, Philippines MicroPhase Corporation Full time

Responsibilities

  • Respond to user inquiries via phone, email, or chat.
  • Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite.
  • Guide users through step-by-step solutions and provide clear documentation.
  • Escalate complex issues to higher-level support or engineering teams as needed.
  • Install, configure, and update software and operating systems.
  • Ability to work independently and manage multiple tasks simultaneously.
Qualifications
  • Troubleshooting hardware and software issues.
  • Diagnosing and repairing faults in desktops, laptops and printers.
  • Strong knowledge of Windows, macOS, and common software applications.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Certifications (Optional but Preferred)
  • CompTIA A+ – foundational IT support skills.
  • Ability to explain technical issues to non-technical users.
  • Customer service orientation and patience.
  • Problem-solving and analytical thinking.
  • Ability to work independently and in teams.
  • Experience with laptop disassembly, hardware maintenance, or system administration.
  • Excellent verbal and written communication and interpersonal skills.
Preferred Qualifications
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
  • Experience with remote desktop tools and system administration.
  • Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).
  • With 2-3 years of experience
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