Technical Support Representative

1 week ago

Makati City, National Capital Region, Philippines AUMTREND PH INC Full time ₱504,000 per year

Job description:

  • Provide first and second-level support for software applications
  • Troubleshoot and resolve application-related issues
  • Monitor application performance and system alerts
  • Document support procedures and issue resolutions
  • Collaborate with development and infrastructure teams
  • Assist in application testing and deployment
  • Train end-users on application functionality
  • Escalate unresolved issues to appropriate teams
  • Maintain knowledge base and support documentation

Requirements and skills

  • 1-5 years experience as a IT help desk or other Technical support role in a BPO industry
  • At least 2nd year undergrad
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Job Type: Full-time

Pay: Up to Php42,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Notice Period:
  • Current and Expected Salary:

Work Location: In person

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