Senior Manager, Digital Solutions Engineering

Overview

Senior Manager, Digital Solutions Engineering - TaskUs

Join to apply for the Senior Manager, Digital Solutions Engineering role at TaskUs.

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

What We Offer

TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today

What to Expect in the Role

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions Engineering to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Manager, you will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry.

Key Responsibilities

• Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture
• Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time
• Assist in completion of Technology sections in RFI/RFP/RFQ as required
• Partner with finance in providing guidance to build commercials/pricing during PreSales
• Document and handover technical specifications for Post Sales implementation
• Review SOWs with legal
• Drives accountability in cross functional IT teams during solutioning
• Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry
• Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements
• Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies

Required Qualifications

• Bachelor's Degree or Equivalent with 7+ years' experience in business, marketing, technology or a related field. An advanced degree is a plus.
• Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based
• Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
• Has built best practices in business process and created repeatable playbook
• Has led multidisciplinary cross functional teams or projects
• Can handle multiple campaigns/projects at the same time
• Can review and write technical documentation including client-facing collaterals
• Proven experience in a customer-facing role with a strong technology background
• Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner
• Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences
• Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives
• Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations
• Proactive mindset with a focus on driving customer success and achieving measurable outcomes
• Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable
• Experience in handling customer escalations and resolving conflicts in a professional and timely manner
• Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines
• Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level
• Can start ASAP or within 30 days

Education / Certifications

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent

Work Location / Work Schedule / Travel

• TBD

DEI

TaskUs is committed to equal opportunity and inclusive practices. If you need reasonable accommodations in any part of the hiring process, please let us know.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

Careers

We invite you to explore all TaskUs career opportunities and apply through the provided URL

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Outsourcing and Offshoring Consulting

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