Sales - Cluster Head

3 weeks ago

Makati, Philippines InfiniVAN Inc. Full time

WHAT WE OFFER

Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each

50% discount on Shinagawa's Lasik and Aesthetics

20% discount with Shinagawa Pharmacy

FREE Meal

FREE Shuttle Service

Friday Bonding

Rewards and incentives

Training and Engagement activities

Career advancement opportunities

Paid referral program

ABOUT US

InfiniVAN , Inc. is a Japan-affiliated digital solutions and telecommunications company in the Philippines that offers and delivers:

World-class Connection

Guaranteed and Real Fiber Speed

Reliable Access and Services

We provide a business Internet user experience that is at par with global standards, delivered via end-to-end Fiber Optic Network Infrastructure that is fully redundant and backed up by experienced and reliable management and technical support teams.

Job Types: Full-time, Permanent

Benefits :

  • Company events

  • HMO

  • Staff meals provided

  • 13th month salary

  • Shuttle Service

Key Responsibilities

  • Lead and manage a team of account managers focused on enterprise client retention within the cluster.

  • Design and implement strategies to reduce churn and improve Net Promoter Scores (NPS).

  • Monitor client health metrics, conduct account reviews, and proactively address risk indicators.

  • Collaborate with Sales and Product teams to identify opportunities for upselling and cross-selling.

  • Serve as a point of escalation for complex customer issues and coordinate resolution efforts.

  • Maintain strong relationships with key enterprise clients, ensuring satisfaction and loyalty.

  • Analyze retention data to identify trends and continuously improve retention programs.

  • Prepare and deliver regular performance reports and retention forecasts to senior management.

  • Support and enforce compliance with company policies, procedures, and SLA commitments.

  • Conduct training and development sessions for the retention team to improve performance.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

  • 6+ years of experience in enterprise sales, account management, or customer success, preferably in the telecommunications industry.

  • 3+ years of experience in a leadership or management role.

  • Proven track record of driving customer retention and managing large-scale enterprise accounts.

  • Excellent leadership, interpersonal, and team management skills.

  • Strong analytical thinking with the ability to interpret data and trends to drive decision-making.

  • Exceptional communication and negotiation skills.

  • Deep understanding of telecom solutions, enterprise sales cycles, and market dynamics.

  • Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred

  • Experience with customer lifecycle management tools and retention analytics platforms.

  • Familiarity with enterprise technology and digital transformation trends in telecom.

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