Billing Manager

Position Overview MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. We are seeking a Billing Manager who will be responsible for overseeing the billing operations of the organization, ensuring accuracy, efficiency, and compliance with billing policies and procedures. The ideal candidate will lead a team of billing specialists, manage billing systems and processes, and collaborate with various departments to optimize revenue recognition and maximize collections. The role will involve developing and implementing strategies to improve billing processes, resolve billing discrepancies, and enhance customer satisfaction. Key Responsibilities Oversee day‑to‑day billing operations, including invoicing, collections, and accounts receivable management. Ensure timely and accurate processing of customer invoices, credits, and adjustments in accordance with contractual terms and billing schedules. Recruit, train, and mentor a team of billing specialists, providing guidance, coaching, and performance feedback. Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement. Develop and implement best practices, SOPs, and controls to streamline billing processes, eliminate inefficiencies, and reduce errors. Identify opportunities for automation, system enhancements, and workflow improvements to enhance billing accuracy and efficiency. Serve as a primary point of contact for billing inquiries, escalations, and dispute resolution from internal and external stakeholders. Build strong relationships with customers and internal teams to understand their needs, address concerns, and ensure satisfaction with billing processes and services. Ensure compliance with revenue recognition principles, accounting standards, and regulatory requirements (e.g., ASC 606, GAAP). Prepare and analyze billing‑related reports, metrics, and KPIs to track billing performance, aging receivables, and cash flow projections. Oversee the administration and maintenance of billing systems, software applications, and databases to support accurate and efficient billing operations. Collaborate with IT and finance teams to implement system upgrades, enhancements, and integrations as needed. Maintain up‑to‑date knowledge of billing regulations, industry standards, and compliance requirements related to billing and revenue recognition. Support internal and external audits by providing documentation, explanations, and support related to billing processes and transactions. Candidate Qualifications Bachelor's degree in accounting, finance, business administration or related field required. Proven experience in billing operations, accounts receivable management or related financial roles, with a minimum of 4 years of managerial experience. Strong understanding of billing principles, revenue recognition standards and accounting practices (e.g., ASC 606, GAAP). Proficiency in billing software systems, ERP systems and Microsoft Office Suite. Excellent leadership and team‑management skills, with the ability to inspire, motivate and develop high‑performing teams. Exceptional communication, negotiation and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. Analytical mindset with strong problem‑solving skills, attention to detail and the ability to prioritize tasks and meet deadlines. Demonstrated ability to drive process improvements, implement controls and optimize billing operations to achieve organizational goals. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. HMO Coverage plus a dependent. Dental Coverage. In‑house dental assistance. Free meal during training. Career growth and learning. Allowances for rice, clothing, laundry and meals. Performance and loyalty bonuses. Frequent disinfection and fogging of the workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. Social events, raffles, recognition gifts and treats. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach, lift up to forty (40) pounds, and use other office equipment. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), the policy of MCI and its affiliates is to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, customers and the community. MCI maintains a work environment free from discrimination, and all aspects of employment are based solely on merit and qualifications. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs and discipline. #J-18808-Ljbffr