Customer Service Representative

4 weeks ago


San Fernando, Philippines StaffSmart Outsourcing Full time

About the role StaffSmart Outsourcing is seeking a full-time Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service. This is a virtual role, allowing you to work from the comfort of your own home in the Alabang, Muntinlupa. What you'll be doing Answering incoming calls and responding to customer inquiries in a prompt and professional manner Resolving customer issues and complaints efficiently and effectively Providing accurate information and guidance to customers Maintaining detailed records of customer interactions Collaborating with team members to deliver exceptional customer service Adhering to company policies and procedures to ensure compliance What we're looking for Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry Strong communication and interpersonal skills, with the ability to build rapport with customers Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries Proficiency in using computer systems and office software Ability to work effectively in a fast-paced, deadline-driven environment Commitment to providing exceptional customer service What we offer At StaffSmart Outsourcing, we are committed to supporting the professional and personal growth of our employees. We offer a range of benefits, including competitive salary, performance-based bonuses, and opportunities for career advancement. We also prioritize work-life balance, providing flexible scheduling and remote work options. Join our team and be a part of a company that values its employees and delivers exceptional service to our customers. About us StaffSmart Outsourcing is a leading provider of outsourcing solutions, specializing in customer service, technical support, and back-office operations. With a strong presence in the Alabang, Muntinlupa, we pride ourselves on delivering high-quality services that exceed our clients' expectations. Our company culture is built on a foundation of teamwork, innovation, and a commitment to excellence. If you're ready to embark on an exciting and rewarding career with StaffSmart Outsourcing, apply now and join our growing team #J-18808-Ljbffr



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