Associate Helpdesk Analyst
4 weeks ago
The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally. Key Responsibilities Respond to calls, emails, and personal requests professionally. Troubleshoot and resolve issues within the GSS IT Helpdesk scope. Escalate out-of-scope issues to appropriate resolver groups. Identify and escalation critical system/network issues to senior support. Stay updated with support scope and responsibilities. Follow and execute processes based on work instructions and documentation. Report outdated documentation to senior staff. Participate in system testing, UAT, and implementation activities. Ensure compliance with SLAs and SOPs. Key Performance Indicators Timely resolution of tickets with all underlying issues addressed. Meet or exceed attendance and reliability targets. Achieve customer satisfaction survey targets. Maintain complete and concise documentation. Qualifications Bachelor’s/College Degree in a related field (preferred but not required). Strong communication skills (phone and email). Customer service-oriented with prior helpdesk experience. Excellent ticket and time management skills. Detail-oriented with strong problem-solving abilities. Proficient in Active Directory, MS Outlook, and Office 365. Able to troubleshoot general applications (Office suite, OS, VPN, IE). Capable of working independently. Familiarity with SLAs and KPIs. Goal-oriented, self-motivated, and a team player. Willing to work on a 24x7 shifting schedule including weekends and holidays. #J-18808-Ljbffr
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Helpdesk Analyst
2 weeks ago
Mandaluyong, Philippines SJ Group Full timeSJ Group – Mandaluyong, National Capital Region, Philippines Overview Join to apply for the Helpdesk Analyst role at SJ Group . Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Information Technology. Industry: Professional Services. Responsibilities Acting as the team’s Officer-in-Charge in the absence of the Senior Analyst...
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Associate Helpdesk Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Inc. Full time ₱200,000 - ₱250,000 per yearThe Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls, emails, and...
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Helpdesk Associate
2 weeks ago
Mandaluyong City, National Capital Region, Philippines d7a6c01f-9edb-4f88-9d4b-28822b584c73 Full time ₱80,000 - ₱120,000 per yearHelpdesk AssociateThe Helpdesk Associate handles all email and call inquiries particularly payment and invoice status concerns. He/She also manages customer concerns in terms of the employee remittances and other concerns directly endorsed to the group.Provide accurate and timely status of vendor payment and employee remittance.Obtain the required...
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Associate Accountant
3 weeks ago
Mandaluyong, Philippines SJ Group Full timeThe Associate Accountant is expected to perform simple and complex data entry functions in various ERP systems and provide day-to-day Finance and Administrative support to SMEC branches, Subsidiaries, and SJ Group in an accurate and timely manner for all general accounting and reporting, fixed assets, statutory accounting, banking, audit, and tax-related...
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Technical Support Associate
2 weeks ago
Mandaluyong City, National Capital Region, Philippines EURONET TECHNOLOGY SERVICES, INC. Full time ₱150,000 - ₱250,000 per yearJob TitleTechnical Support AssociateJob Specification· Handle and resolve both Tier 1 and Tier 2 level type of tasks and incidents.· Be a point person for escalations and identify severity of issue.· Works closely with Team Supervisor to ensure SLA targets are met. This includes actions required to maintain or improve service levels.· Improve current...
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Associate Quality Assurance Analyst
2 weeks ago
Mandaluyong, Philippines SJ Group Full timeSJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...
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Workforce Management Analyst
2 weeks ago
Mandaluyong, Philippines Tenet Healthcare Full timeJoin to apply for the Workforce Management Analyst role at Tenet Healthcare Company Benefits: Group life insurance PTO Credits Annual Performance Bonus Working Conditions: Willing to work on a full-remote Willing to work in a nightshift schedule Position Summary We are seeking a Workforce Operations Data Analyst to join our Workforce Operations team. This...
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IT Support Analyst
1 week ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱600,000 - ₱800,000 per yearSchedule: Monday to Friday (8:00AM - 5:00PM PHT)What are we looking for?As an IT Support Analyst - L2, you will install and maintain windows computer systems, networks and servers aiming for the highest functionality. The IT technician will also ensure efficient use of applications and equipment. The goal is to build and maintain updated and efficient...
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Quality Assurance Analyst
3 weeks ago
Mandaluyong, Philippines PYC Foods Corporation Full timeJoin Our Team at PYC Foods Corporation! Are you passionate about quality assurance and ensuring the highest standards in food production? PYC Foods Corporation is seeking a dedicated Quality Assurance Associate/Analyst to help us maintain our commitment to excellence! About Us: At PYC Foods Corporation, we believe in the power of quality food and strong...
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Data Analyst
2 weeks ago
Mandaluyong, Philippines ERNI Full timeERNI Mandaluyong, National Capital Region, Philippines 1 month ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable...