Associate Helpdesk Analyst
11 hours ago
The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally. Key Responsibilities Respond to calls, emails, and personal requests professionally. Troubleshoot and resolve issues within the GSS IT Helpdesk scope. Escalate out-of-scope issues to appropriate resolver groups. Identify and escalation critical system/network issues to senior support. Stay updated with support scope and responsibilities. Follow and execute processes based on work instructions and documentation. Report outdated documentation to senior staff. Participate in system testing, UAT, and implementation activities. Ensure compliance with SLAs and SOPs. Key Performance Indicators Timely resolution of tickets with all underlying issues addressed. Meet or exceed attendance and reliability targets. Achieve customer satisfaction survey targets. Maintain complete and concise documentation. Qualifications Bachelor’s/College Degree in a related field (preferred but not required). Strong communication skills (phone and email). Customer service-oriented with prior helpdesk experience. Excellent ticket and time management skills. Detail-oriented with strong problem-solving abilities. Proficient in Active Directory, MS Outlook, and Office 365. Able to troubleshoot general applications (Office suite, OS, VPN, IE). Capable of working independently. Familiarity with SLAs and KPIs. Goal-oriented, self-motivated, and a team player. Willing to work on a 24x7 shifting schedule including weekends and holidays. #J-18808-Ljbffr
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Helpdesk Analyst
1 week ago
Mandaluyong, Philippines Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full timePrimary Purpose of Position - Acting as the team’s Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.- Provide quality front line application support to the SJgroup business for extended operating hours.- Relieve the workload of corporate resources and improve their capabilities to deliver better results to the business. Key...
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Helpdesk Analyst
4 weeks ago
Mandaluyong, Philippines SJ Group Full timeSJ Group – Mandaluyong, National Capital Region, Philippines Overview Join to apply for the Helpdesk Analyst role at SJ Group . Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Information Technology. Industry: Professional Services. Responsibilities Acting as the team’s Officer-in-Charge in the absence of the Senior Analyst...
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Associate Helpdesk Analyst
1 day ago
Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Full time ₱250,000 - ₱500,000 per yearJob Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls,...
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Associate Helpdesk Analyst
5 days ago
Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Inc. Full time ₱200,000 - ₱250,000 per yearThe Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls, emails, and...
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Operations Analyst
2 weeks ago
Mandaluyong, Philippines Global payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Business Planning Analyst/Associate
1 week ago
Mandaluyong, Philippines San Miguel Corporation Full timeSelect how often (in days) to receive an alert: Title: Business Planning Analyst/Associate San Miguel Brewery Inc (BMA0) Location:Mandaluyong City (ABK0), PH Date: May 20, 2025 Description:Assists Business Planning Supervisor/Manager in database processing and analysis, external scanning and reporting, generating industry reports/studies, facilitating...
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Senior Fraud Associate
4 weeks ago
Mandaluyong, Philippines Maya Full timeMaya Mandaluyong, National Capital Region, Philippines The Senior Fraud Associate role is responsible for overseeing fraud detection and control, analysis and reports, demonstrating critical thinking to decipher emerging fraud trends and patterns while taking accountability in conducting complex and sensitive fraud investigations. This role also involves...
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Associate Quality Assurance Analyst
4 weeks ago
Mandaluyong, Philippines SJ Group Full timeSJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...
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Junior Service Desk Analyst
2 weeks ago
Mandaluyong, Philippines Stolt-Nielsen B.V. Full timeJoin an international team as a Junior Service Desk Analyst providing first-level IT support and contributing to digital transformation initiatives. Your Role Here’s what you will be doing: Provide first-level support by handling calls and emails, managing Incidents and Service Requests according to Helpdesk KPI objectives. Participate in digital...
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IT Support Analyst
3 days ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱600,000 - ₱800,000 per yearSchedule: Monday to Friday (8:00AM - 5:00PM PHT)What are we looking for?As an IT Support Analyst - L2, you will install and maintain windows computer systems, networks and servers aiming for the highest functionality. The IT technician will also ensure efficient use of applications and equipment. The goal is to build and maintain updated and efficient...