Membership Manager For Crm And Analytics

Membership Manager For Crm And Analytics

Pasig City, National Capital Region ₱ - ₱ Y Robinsons Land Corporation

Posted today

Job Description

JOB OVERVIEW:

The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS:

• Candidate must possess at least a Bachelor\'s/College Degree in Business Studies/Administration/Management or Communication
• With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage
• Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager
• Has clear understanding of basic data structure and data capture processes
• Basic Project Management skill (web / app/ CMS development)
• Willing to report to work onsite (Ortigas, Pasig)

Customer Relationship Management Manager

Makati City, National Capital Region ₱ - ₱ Y Geely Motor Philippines Corporation

Posted today

Job Description

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager at Geely Motor Philippines Corporation, located in Makati. The CRM Manager will be responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. Key tasks include developing CRM strategies, and implementing targeted marketing initiatives to foster customer relationships and drive sales. The role involves overseeing CRM projects, coordinating with various teams, ensuring the CRM system\'s effectiveness, and generating reports to guide decision-making.

Qualifications

• Strong Analytical Skills and experience with data analysis
• Excellent Communication skills and ability to interact with diverse teams
• Experience in Sales and developing targeted marketing campaigns
• Project Management skills and experience managing CRM projects
• Bachelor\'s degree in Marketing, Business, or a related field
• Strong organizational skills and attention to detail
• Familiarity with CRM software and tools is a plus

Customer Relationship Management Consultant

Posted today

Job Description

Job title: CRM Functional Consultant- Junior

Work shift: Mid and Night-Shift

Employment Type: Full Time

Experience: 1+ years

Main requirements:

• 1–2 years hands-on experience in MS Dynamics CRM Functional (non-negotiable).
• Willing to work onsite in Taguig (1–2 days/week) and on mid/night shift schedule.
• Strong analytical, documentation, and problem-solving skills.
• Excellent English communication skills (spoken & written).

Position Description:

Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in two or more of the Dynamics functional skills that may include, but are not limited to:
Financials, General Ledger, Liquidity Management (Bank Management), Fund Accounting, Accounts Receivable, Accounts Payable, Fixed Assets, Expense Management.

Your future duties and responsibilities

• Act as a liaison between IT and business units for CRM system development, enhancements, and support.
• Provide functional expertise across areas such as Finance, Supply Chain, Sales & Marketing, Customer Service, and HR modules.
• Create and maintain functional specifications, documentation, and knowledge articles.
• Participate in testing (test cases, UAT, defect resolution) and ensure system quality.
• Support incident, problem, and service request management to meet SLA targets.
• Collaborate with teams, ensure smooth knowledge transfer, and maintain high client satisfaction.
• Create documentation and white papers that will be used in case studies and training sessions for the customer and junior members.
• Create knowledge articles based on knowledge acquired during transition and operational support activities and ensure that knowledge articles are up to date and complete.
• Ability to work in a team environment and contribute to his team\'s knowledge and experiences.
• Participate in project meetings with the customer as required.
• Communicate with client professionally either through phone or e-mail.
• Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.

Monitor ticket queues for incidents or requests assigned to the team. Resolve issues involving the following functional areas:

Finance

Supply Chain and Manufacturing

Sales and Marketing

Service Management

Field Services

Integrations

Other third party solutions

Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of:

• Change Management
• Provide on-call and weekend project support if necessary, as well as work in shifting hours.

Global Customer Relationship Management Assistant

Posted today

Job Description

Job Purpose

This position will be responsible for supporting Level 2 (and Level I, and any other level, if needed) and out of scope request attending internal and external clients and securing optimal services are provided. To do so, she/he will monitor SLA performance and will follow up on internal indicators. She/he will create reports and coordinate with lead process review and changes to ensure services are provided as requested. He/she will as well support excellence in customer service.

The CRM Assistant will report to the Global BSD Lead for SSC, working closely with him/her and the BSD team members to achieve group and individual objectives. The CRM Associate will perform functions related to Master Data Management (MDM), Incident Support, Global Expense Management System, Support Chain Center of Excellence support, and any other service that is assigned to the BSD unit, plus any special project requested, regardless of the location of the customers.

Disclaimer: The successful candidate will need to start their shift at 3:00 AM -12:00pm Manila time.

MAJOR RESPONSIBILITIES:

45%Technical CRM Support (Level 11)

Responsible for supporting all of the services with basic level of expertise (either GC/GPO, GEMS, General Customer Support, MDM (including coding, or any new service assigned to the BSD team) -- BSD internal Level 1 support— Responsible for supporting external Level I, and out of scope request attending internal and external clients and securing optimal services are provided.

• Provide basic level support to at all the services or processes.
• Ensure completeness, accuracy and timeliness of transactions processed.
• Performance against defined Key Performance Indicators (Productivity, Effectiveness, Efficiency and Business Output, etc.)
• Creation, maintenance and update of relevant documentation related to the process and tools that support it.

30% General Support of BSD Processes and Services

Support all other BSD services (current or new) with basic (Level 2) and/or CRM Assistant level (Level 1) expertise support. That is all other services that the BSD provides to the customers, besides the process or process where basic level of expertise is performed. E.g. GC/GP, GEMS, General Customer Support, DM (included coding), or any new service assigned to the BSD team.

• Support of general services with basic level or CRM Assistant level of expertise (L1) (either GC/SCCE, GEMS, Incident Support, MDM (including coding), or any new service assigned to the BSD team).
• Support the follow-the-sun model.
• Solve problems via analytical thinking.

10% Operational SLA Compliance, Reporting and Metrics

Comply with the operational SLAs agreed with the customer to achieve process, team and individual performance. Achieving and/or exceeding the KPIs defined via SLA.

Metrics and Indicators - Ensure that customer expectations in regard to performance, meeting defined metrics/benchmarks, standards and processes are followed to provide effective customer service and meet requirements.

• Support internal quality indicators and support overall customer services quality improvement plans.
• Implement and track efficiency metrics.
• Meet the agreed SLA.

10% C-SAT (Customer Satisfaction) and NPS (Net Promoter Score)

Comply with the goal agreed within the SS to achieve, the process, team and individual performance on customer satisfaction and net promoter score.

• Complies with SS Customer Service policy and achievement of C-SAT and NPS.
• Attends Customer Service training sessions and applies the learnings.
• Applies customer service standards and collaborates to achieve or surpass the C-SAT and NPS results.

Customer Relationship Management (CRM) Officer

Posted today

Job Description

Weekly creation of reports and providing insights soon our CRM performance
Map & own the customer journeys and buying cycles within HubSpot, creating campaigns and workflows that support them from contact acquisition to retention
Create loyalty program and offers suitable
Identify improvements in current CRM processes
Must be able to provide a/b testing of campaigns for improvements

Requirements:

• Have offline CRM retail experience
• Knowledge in identifying customer journey touch points
• Knowledge in loyalty programs
• Have used any CRM platform before (Hubspot)

Bonus : versed in EDM & personalized messaging

Marketing Analytics Manager

Taguig, National Capital Region ₱ - ₱ Y DITO Telecommunity Corporation

Posted today

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Works closely with marketing & analytics teams to help design, implement, measure, and iterate on strategies that drive our business metrics. Experimentation and a customer-centric mindset must be core to the programs to be built. Collaboration with other teams to plan and execute against shared goals, building engaging customer lifecycle programs in results-driven environments, have proven success in improving key metrics, and developing aggressive experiment pipelines for continuous innovation, all with a highly empathetic, customer-centric mindset.

Collects and interprets data on various platforms, generates reports, and interprets data to produce reports for analyzing and presenting to stakeholders. Maintains and tracks key performance indicators (KPI ) for use in various dashboards. Acts as an analytical resource for any performance improvement projects.

Duties And Responsibilities

• Develop a deep understanding of the various business metrics, customer attributes, and data structures as well as in-depth knowledge of various analytical tools in order to identify segments, subcultures, and business drivers and provide actionable intelligence/insights that will serve as inputs for segment plans and overall marketing decision making.
• Deliver analytics requirements including performance dashboards, ad hoc studies, post-mortem analysis, cohort analysis, and drill-downs from independent reports supporting the Marketing teams (Segment Squads, Subcultures, Content, ROMI) in generating insights to aid in decision-making.
• Serve as liaison between marketing teams and other analytics teams outside the marketing organization – SPOC for all analytics requirements
• Develop new metrics relevant to the delivery of the marketing team\'s mandates

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