Back-Office Support

2 weeks ago


IT Park Cebu City, Philippines Helpware Full time

Position Summary: The Back-Office Support is responsible for assisting in processing and maintaining payment-related transactions and documentation. This role ensures the accuracy and timeliness of financial activities and supports the overall operational efficiency. Key Responsibilities: -Collect and organize supporting documents such as account details, payment details, and mobile transaction information for upload into Braintree. -Process mobile refunds and ensure accurate recording within the Braintree system. -Assess payment plan options or other arrangements for customers with pending or non-payment issues. -Maintain accurate records of all payment transactions and ensure proper documentation. -Coordinate with relevant teams to address payment discrepancies and ensure smooth processing. -Perform other administrative or operational support tasks as required. Qualifications: -Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred). -Basic understanding of payment processing and financial systems. -Proficient in Microsoft Office applications, particularly Excel. -Strong attention to detail and accuracy in handling data. -Good communication and organizational skills.


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