Zendesk Platform Engineer

4 days ago

Cebu City, Philippines Reap Full time

Zendesk Platform Engineer - Fintech | CX Tooling | Remote

Join to apply for the Zendesk Platform Engineer - Fintech | CX Tooling | Remote role at Reap.

Overview

At Reap, we’re reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a leading payment technology provider, we connect traditional finance with digital assets to power the next generation of money movement. Our suite of products — from stablecoin-enabled corporate cards to cross-border payouts and embedded finance APIs — helps companies scale faster, operate smarter, and stay in control.

What You’ll Do
  • Build & Integrate — Design, build, and deploy custom Zendesk apps and integrations to centralize workflows across tools (e.g. Admin Dashboards, Slack bi-directional messaging, KYC flows).
  • Automate at Scale — Implement macros, triggers, workflows, and intelligent routing to streamline support and reduce manual overhead.
  • Integrate Compliance Partners — Own workflows with partners like Flagright, Jumio, and other regulatory tools, ensuring secure and auditable data handling.
  • Engineer for Reliability — Monitor performance, design for scalability, and proactively respond to alerts, system health, and platform maintenance.
  • Enable the Business — Document, train, and onboard internal teams — driving adoption of platform features and custom tooling.
  • Collaborate — Partner with CX leadership, Product, and Compliance teams to align platform evolution with business and regulatory needs.
Minimum Qualifications
  • 4+ years hands-on software engineering, ideally building internal tools or developer platforms
  • Proficiency in JavaScript/TypeScript and experience with the Zendesk App Framework
  • Strong knowledge of REST APIs, webhooks, and event-driven architectures
  • Familiarity with Git, CI/CD pipelines, and observability/alerting frameworks
  • Working knowledge of Zendesk architecture: macros, triggers, custom fields, API routing
  • Ability to collaborate cross-functionally with CX, Product, and Compliance stakeholders
Preferred Qualifications
  • Background in fintech, payments, or regulated industries (card issuance, KYC, compliance)
  • Experience with middleware platforms (Slack APIs, internal dashboards, workflow orchestration)
  • Knowledge of security, audit trails, SLAs, or enterprise compliance frameworks
  • Experience in fast-growing startups or API-first environments
Nice to Have
  • Experience working fully remote in global teams
  • Previous fintech or regulated industry exposure
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology

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