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SENIOR Automation Engineer – GTM
2 weeks ago
Job Summary
We're seeking a LLM Automation Engineer to design, build, and maintain production-grade AI workflows that drive customer engagement across channels. This role is hands-on and highly technical, with a focus on automation, integration, and reliability. You'll build powerful agents, wire up GTM tools, and ensure operational excellence across workflows.
Responsibilities
- Build scheduled and event-driven agents that:
- Segment accounts
- Propose next-best actions
- Execute via email, in-app messages, CS macros, or generative agents
- Integrate with GTM systems like Intercom, Zendesk, HubSpot, , Braze, Segment, SendGrid, and Slack
- Connect workflows to data warehouses for insights and performance tracking
- Implement observability and guardrails:
- Tracing, logging, retries, PII redaction
- Safety checks, latency, and cost monitoring
- Maintain context management systems (data ingestion, schema/taxonomy, freshness SLAs)
- Create reusable playbooks and run A/B tests to improve retention, activation, and support deflection
- Write clear documentation and empower CS, Marketing, and Support teams to self-serve automations
Requirements
- 2–5 years experience in growth ops, platform ops, or backend engineering
- Proven experience building production-ready automation workflows
- Experience with LLM product engineering (tool/function calling, retrieval/RAG, vector DBs)
- Proficient in:
- Python
- SQL
- Familiarity with serverless/cloud infrastructure (e.g., AWS Lambda, SQS, CloudWatch, Prefect, Temporal, Airflow)
- Experience integrating third-party GTM tools
- Strong documentation and cross-functional communication skills
- Metrics-driven mindset with A/B testing experience
Nice to Have
- Experience with LangSmith, Braintrust, or similar tracing/eval tools
- Knowledge of Segment, Kafka, or Kinesis
- Familiarity with CI/CD pipelines and MLOps best practices
- Kubernetes experience (optional)
Tools We Use
- Languages: Python, TypeScript/Node
- AI/LLM Stack: LangGraph, LangChain, vector DBs
- Infra: AWS Lambda, SQS, Docker
- Automation & Scheduling: Airflow, Temporal, Prefect
- GTM Tools: Intercom, Zendesk, HubSpot, Braze, , SendGrid
- Data & Monitoring: SQL, Segment, dashboards, tracing/evals
What We Value
We're looking for someone who thrives on clean, scalable systems. You love reducing toil through automation, take pride in reliable infrastructure, and bring a calm, solutions-first mindset to every challenge. No formal degree required—we care more about what you've built and how you work.
How to Apply
Submit your resume and a short introduction video telling us about a system you've built or stabilized. If you've automated a messy ML workflow, reduced model downtime, or built a dashboard your team swears by—we want to hear from you.
Please note: Only applications with a video submission will be reviewed. Thank you.
Job Type: Full-time
Pay: Php115, Php120,000.00 per month
Work Location: In person