Customer Service Supervisor

2 days ago

Metro Manila Philippines Canada Computers Inc. Full time

Overview: TheCustomer Service Representative(Call Centre) will be responsible for providing We are looking for a Customer Service Supervisor who is passionate about delivering exceptional customer experiences and leading a team to success. This role requires strong communication skills, problem-solving abilities, and a commitment to maintaining high service standards. Responsibilities: Supervise and guide the customer service team to ensure outstanding service delivery. Handle incoming calls and email inquiries related to products, services, and general questions. Resolve customer complaints promptly by providing appropriate solutions and coordinating with relevant departments. Ensure all interactions are accurately documented in call logs. Maintain service standards, including answering calls within three (3) rings and responding to emails in a timely manner. Provide detailed information on warranties, product specifications, and care instructions. Communicate company policies and procedures clearly to customers. Perform other duties as assigned. Requirements: Experience on APACand AMAZON Communication Standards and Guide Book. Strong leadership and interpersonal skills with excellent written and verbal communication. Ability to listen actively, ask probing questions, and resolve issues efficiently over the phone. Excellent spoken and written English. Ability to type 30wpm. Experience in working in call centre environment preferred. Physical ability to sit for extended periods of time. Willing to work in Ortigas Pasig. Willing to work on night shifts. #J-18808-Ljbffr

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