Customer Service Supervisor

2 days ago

Metro Manila Philippines Medtronic Full time

Join to apply for the Customer Service Supervisor role at Medtronic . At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life This position is an exciting opportunity to work with Medtronic’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. Responsibilities Supervises direct reports and provides tactical and/or technical support. Task‑oriented and delivers results as per goals set for the team. Effectively roll out process updates and compliance to Medtronic policies. Provides the highest level of Customer Service, internally and externally, concerning the service offerings in Manila Shared Services team for Manila Tech Support (i.e., Tech Support, call center management, belt clip, Solutions, Patient Outreach, or any other businesses and services within his or her areas of responsibility). Provides data such as TMS, deep dive analysis, new processes to be considered on Capacity Planning and continuous improvement. Required Knowledge and Experience Bachelor’s degree is required. Minimum 5 years of experience in Call Center operations (Intermediate knowledge is required); 7 years of related experience. Skills in reporting via Excel and PowerPoint presentations. Experience in automation projects is an advantage. Good communication and interpersonal skills with demonstrated ability to build strong teamwork and collaboration. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive salary and flexible benefits package. We recognize their contributions and share in the success they help to create. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. #J-18808-Ljbffr

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