R-105774 MIS Analyst

7 days ago

Quezon City, Philippines Ubiquity Full time
R- MIS Analyst Responsibilities
  • Develop and distribute Contact Center reporting
  • Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports
  • Responsible for data integrity, accuracy of all reporting requirements
  • Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting
  • Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
  • Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights
  • End to End lifecycle management and maintenance of Dashboards and reports
  • Communicate effectively during the development phase for tool / report implementation
  • Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation
  • Maintaining and updating trackers for ongoing programs & projects
  • Assisting in automating reports by designing macros
  • Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business
  • Improve the data availability by being the liaison between cross functional teams
  • Partner with the application / delivery team on developing reports/ dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI and other dashboards
  • Leverage data and information structure to ensure - single source of information
Knowledge, Skill Set & Qualifications Required (External)
  • 1-3 years of experience with data analysis and preparation, including experience with large data sets
  • Experience in extracting data from CMS and other reporting platform
  • Strong data analytics and creation of reports
  • Experience in automating task/reports that are manual to reduce cycle time and defects
  • Proficient user of Excel, SQL and understanding call center statistics a must
  • Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google sheets
  • Experience in developing dashboards and understandable reports and useful visualization
  • Strong business and collaboration skills and responsiveness to service needs and operational demands
  • Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau etc
  • Advanced Excel covering Power pivots and Macros
  • SQL Query for troubleshooting data
  • Ability to tell a story with data and drive data literacy
  • Ability to build good relationships and work cross-functionally
Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Internet Publishing
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