Talent Connect
2 weeks ago
Apply NowJob Title: Talent Connect - Iloilo 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred• Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI Location: PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, MandurriaoLanguage Requirements: Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now #J-18808-Ljbffr
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Talent Connect
2 weeks ago
Cagayan de Oro, Philippines Minacs Full timeApply NowJob Title: Talent Connect - Baguio 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...
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Talent Connect
1 week ago
Cagayan de Oro, Philippines Minacs Full timeApply NowJob Title: Talent Connect - CDO 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...
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Talent Connect
7 days ago
Cagayan de Oro, Philippines Minacs Full timeApply NowJob Title: Talent Connect - Bacolod 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...
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Talent Connect TIKTOK
3 days ago
Cagayan de Oro, Philippines Convergys Full timeJob Title:Talent Connect TIKTOK - CDO 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.## Essential...
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Talent Development Specialist
3 weeks ago
Cagayan de Oro, Philippines TalentPop App Full timeTalent Development Specialist - eCommerce Ignite Growth: Talent Development Specialist - eCommerce Ready to shape the future of eCommerce talent? Join a rapidly expanding leader in the eCommerce ecosystem and be part of a team that's truly making an impact! Your Mission: Empowering Our eCommerce Stars We're on the hunt for a dynamic Talent Development...
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Talent Development Specialist
3 weeks ago
Cagayan de Oro, Philippines TalentPop App Full timeTalent Development Specialist - eCommerce Ignite Growth: Talent Development Specialist. Ready to shape the future of eCommerce talent? Join a rapidly expanding leader in the eCommerce ecosystem and be part of a team that's truly making an impact! Your Mission: Empowering Our eCommerce Stars We're on the hunt for a dynamic Talent Development Specialist to be...
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Talent Acquisition Specialist – US
1 week ago
Cagayan de Oro, Philippines Workstream Full timeOverview Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from...
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Project Manager
3 weeks ago
Cagayan de Oro, Philippines DOXA Talent Full timeCompany Overview At DOXA, we connect businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow seamlessly. We foster a vibrant and supportive team culture that prioritizes your happiness and well‑being, ensuring...
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Executive Partner
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Cagayan de Oro, Philippines TalentPop App Full timeOverview At TalentPop, we’re changing the game for e-commerce brands by connecting them with world-class talent. We’re looking for a pivotal Executive Partner to serve as the strategic right hand for our leaders. This is more than an administrative role—it’s a chance to directly impact how our executives and founders operate and scale the business....
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Cagayan de Oro, Philippines My Sahay Full timeWe’re looking for a talented AI Automation & Integration Specialist to join our fully remote team on a permanent night shift . If you’re passionate about building smart systems, streamlining workflows, and working from the comfort of your home, this is your opportunity to drive meaningful impact. What You’ll Be Doing: Design, build, and maintain...
