Talent Connect

4 weeks ago

Cagayan de Oro, Philippines Minacs Full time

Apply Now

Job Title:

Talent Connect - CDO 2025

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Cagayan de Oro - Trade St

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now #J-18808-Ljbffr

  • Talent Connect

    3 weeks ago

    Cagayan de Oro, Philippines Minacs Full time

    Apply NowJob Title: Talent Connect - Bacolod 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...

  • Talent Development Specialist

    2 days ago

    Cagayan de Oro, Philippines TalentPop App Full time

    Talent Development Specialist - eCommerce Ignite Growth: Talent Development Specialist - eCommerce Ready to shape the future of eCommerce talent? Join a rapidly expanding leader in the eCommerce ecosystem and be part of a team that's truly making an impact! Your Mission: Empowering Our eCommerce Stars We're on the hunt for a dynamic Talent Development...

  • Talent Development Specialist

    2 days ago

    Cagayan de Oro, Philippines TalentPop App Full time

    Talent Development Specialist - eCommerce Ignite Growth: Talent Development Specialist. Ready to shape the future of eCommerce talent? Join a rapidly expanding leader in the eCommerce ecosystem and be part of a team that's truly making an impact! Your Mission: Empowering Our eCommerce Stars We're on the hunt for a dynamic Talent Development Specialist to be...

  • Talent Acquisition Specialist – US

    4 weeks ago

    Cagayan de Oro, Philippines Workstream Full time

    Overview Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from...

  • Head of Marketing

    2 weeks ago

    Cagayan de Oro, Philippines Activate Talent Full time

    Remote (with overlap in Central or Mountain Time) About the Brand We design performance shirts built for the active outdoorsperson—breathable, quick-drying, UPF-protected fabrics that look as sharp off the trail as on it. With a loyal customer base of anglers, hunters, and outdoor lifestyle enthusiasts seeking apparel that truly performs in the field,...

  • Skilled Intake Specialist Healthcare

    3 weeks ago

    Cagayan de Oro, Philippines SMDigital-PH Full time

    Overview Talented Healthcare CSRs Needed - Earn More Working from Home - Bye-Bye BPO! If you think you've got what it takes to join our high-performing team of experienced healthcare CSRs working from home, then this may be the dream job for you. Competitive pay, performance bonuses, healthcare benefits, and a great culture of talented, like-minded...

  • Customer Support Associates

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    Join the dynamic team as a Customer Support Associate This full-time position is based in Cagayan de Oro, Misamis Oriental, offering you the opportunity to be part of a growing company dedicated to providing exceptional customer service. No prior experience is required, as we are committed to training and developing our talented team.What you'll be...

  • Customer Operations Executive

    7 days ago

    Cagayan de Oro, Philippines Outsourced Full time

    Overview Customer Operations Executive (Home-based) About Us Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are...

  • Executive Assistant

    1 week ago

    Cagayan de Oro, Philippines TalentPop App Full time

    Overview Executive Assistant – Remote, Full-Time Opportunity Be the strategic right hand that keeps leaders moving forward. We’re a fast-growing E-Commerce enablement company on a mission to help brands scale through world-class talent — and we’re launching one of our most exciting roles of 2025: Executive Assistant (EA) . As an EA, you’ll be the...

  • Mid WordPress Developer

    2 days ago

    Cagayan de Oro, Philippines Twoconnect Full time

    We’re looking for a talented WordPress Developer to join our team! You’ll be responsible for building high-quality websites using WordPress themes and plugins, turning Figma designs into fully functional experiences. You’ll also work on React-based front-end applications, integrate APIs, and ensure seamless communication between front-end and back-end...