Service Excellence Lead
4 weeks ago
The Service Excellence Lead plays a critical role in driving, supporting, and sustaining initiatives that elevate the patient experience across a network of hospitals. This position ensures the implementation and governance of patient-centric programs, manages patient feedback systems, and collaborates with operational teams to reengineer processes that improve patient flow and satisfaction. Key Responsibilities: 1. Patient Experience Governance & Implementation Guide the establishment and compliance of Patient Experience (PX) governance structures in hospitals, ensuring alignment with organizational frameworks and structures. Lead the roll‑out, adoption, and monitoring of current and future PX digital platforms , ensuring effective execution at the hospital level. Ensure consistent application of PX standards and practices across the network to foster a culture of service excellence. 2. Management of Organizational Feedback System (NPS) Co‑manage the Net Promoter Score (NPS) platform , ensuring accurate and timely collection of patient feedback data. Analyze data and generate network‑wide reports to support targeted PX improvement projects and track progress toward key performance indicators (KPIs). Collaborate with the PX Council or equivalent body to ensure strategic alignment of initiatives with overall service quality goals. 3. Process Reengineering & Patient Flow Optimization Work with functional groups across hospitals to identify opportunities for process improvement in areas with critical turnaround times (TATs) . Support the design, implementation, and monitoring of process reengineering efforts to improve patient flow, reduce waiting times, and enhance the overall patient journey. Monitor and evaluate outcomes to ensure sustained service delivery improvements. Qualifications: Bachelor’s degree in Healthcare Administration, Nursing, Business Management, or a related field (Master’s degree is a plus) At least 5 years of relevant experience in hospital operations, quality improvement, or patient experience management Hands‑on experience with customer feedback systems (e.g., NPS platforms) and service excellence programs Strong skills in data analysis and reporting using Excel, Power BI, or similar tools Proven ability to work cross‑functionally and influence stakeholders at all organizational levels #J-18808-Ljbffr
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Service Excellence Lead
2 weeks ago
Pasig, National Capital Region, Philippines Private Advertiser Full time ₱600,000 - ₱1,800,000 per yearThe Service Excellence Lead plays a critical role in driving, supporting, and sustaining initiatives that elevate the patient experience across a network of hospitals. This position ensures the implementation and governance of patient-centric programs, manages patient feedback systems, and collaborates with operational teams to reengineer processes that...
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Senior Process Excellence Lead
2 weeks ago
Pasig, Philippines TaskUs Full timeThe Senior Process Excellence Lead is a hands‑on leader responsible for driving continuous improvement initiatives across the organization. You will use methodologies like Lean and Six Sigma to analyze existing workflows, identify opportunities for enhancement, and lead cross‑functional project teams to implement effective solutions. This role is crucial...
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Pasig, Philippines TaskUs Full timeA dynamic service company in the Philippines is seeking a Senior Process Excellence Lead to drive continuous improvement initiatives. This hands-on leader will use Lean and Six Sigma methodologies to enhance workflows and increase efficiency. Responsibilities include managing process improvement projects, collaborating with department heads, and mentoring...
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Team Lead, Accounting Services
3 weeks ago
Pasig, Philippines PFV Human Resources Consulting Full timeHybrid - Pasig 1-3 Yrs Exp Bachelor Full-time Job Description We are seeking a highly skilled and experienced Team Lead to join our Accounting Services Team. This is a pivotal leadership role that will help build and develop a pioneering accounting team responsible for delivering high-quality accounting services, specializing in Accounts Payable (AP),...
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Operational Excellence Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Grundfos Pumps Full time $90,000 - $120,000 per yearOperational Excellence SpecialistHybrid- Ortigas, Pasig CityWhat is the Job all about?We are looking for an Operational Excellence Specialist to join our global team. In this role, you will play a vital role in enhancing Grundfos IS's Service Management framework by supporting the development, implementation, and continuous improvement of ITIL4-aligned...
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Lead - People Services Onboarding
4 weeks ago
Pasig, Philippines Orica Limited Full timeSelect how often (in days) to receive an alert: Lead - People Services Onboarding Date: 26 Sept 2025 Location: Pasig City, National Capital Region (NCR), PH, 1604 Company: Orica About Orica About the role The Lead – People Services Onboarding is responsible for overseeing the global onboarding processes and managing a team of Supervisors across AusPac...
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Operational Excellence Specialist
2 weeks ago
Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per yearPOSITION SUMMARY:You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.Key...
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Lead - People Services Onboarding
3 weeks ago
Pasig, Philippines Orica Full timeAbout Orica At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse team of more than 13,000 across the world. It’s an exciting...
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Customer Service
3 weeks ago
Pasig, Philippines enablesGROUP Full timeOwn the end-to-end customer experience across retail and digital touch-points. Drive service quality, client retention and incremental revenue by orchestrating CRM, AI-driven support tools and store-level operations. Acts as the single point of contact for client stakeholders while leading an on-shore/off-shore service team. Key Responsibilities Design and...
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Vice President, Process Excellence
2 weeks ago
Pasig, National Capital Region, Philippines TaskUs Full time $120,000 - $250,000 per yearJob Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...