Lead - People Services Onboarding

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse team of more than 13,000 across the world. It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

The Lead – People Services Onboarding is responsible for overseeing the global onboarding processes and managing a team of Supervisors across AusPac Asia, EMEA, LATAM and North America. Each Supervisor manages a team of Coordinators and Officers, ensuring a seamless onboarding experience for new hires, operational excellence, and high standards of service delivery. This role is pivotal in driving collaboration, optimizing HR processes, and achieving team goals.

• Team Leadership: Lead and mentor Supervisors, who in turn manage Coordinators and Officers, ensuring alignment with global HR strategies and operational goals.
• Onboarding Excellence: Oversee the end-to-end onboarding process, ensuring compliance, accuracy, and a positive experience for new hires.
• Escalation Management: Proactively identify potential escalations by monitoring team performance, process bottlenecks, and stakeholder feedback; resolve escalations efficiently to minimise disruption and maintain high levels of customer satisfaction; implement corrective actions to prevent recurrence (e.g., process improvements, additional training, or resource allocation).
• Process Optimization: Drive continuous improvement in onboarding workflows, leveraging digital tools and best practices to enhance efficiency and effectiveness.
• Stakeholder Collaboration: Partner with different teams and stakeholders to ensure seamless integration of onboarding processes with broader HR systems and policies.
• Performance Management: Monitor team performance against KPIs, including SLA compliance, response times, and customer satisfaction, as outlined in the performance goals.
• Cross-Functional Coordination: Attend and contribute to cross-functional meetings, fostering collaboration with different teams to align onboarding with organizational objectives.
• Compliance and Reporting: Ensure adherence to HR policies, legal requirements, and data integrity standards. Provide regular reports and insights to senior leadership.
• Training and Development: Foster a culture of continuous learning, ensuring all team members—from Supervisors to Coordinators and Officers—are trained and equipped to deliver exceptional service.

• Experience: 5+ years in HR operations, with at least 2 years in a leadership role overseeing onboarding or HR service delivery.
• Escalation Management: Proven ability to predict, manage, and resolve escalations in a fast-paced environment.
• Technical Skills: Advanced proficiency in HR systems (e.g., SuccessFactors, SAP) and Microsoft Office Suite.
• Language Skills: Fluency in English; additional languages (e.g., Spanish) are a plus.
• Leadership: Proven ability to manage and develop teams in a global, multicultural environment, including indirect management of Coordinators and Officers through Supervisors.
• Commitment to Results: Willingness to work the hours necessary to deliver on commitments and meet business needs.
• Communication: Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels.
• Problem-Solving: Strong analytical and process improvement skills, with a focus on delivering results and mitigating risks.

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.