MyHR Advisor

Overview

Unilever is currently hiring for MyHR Advisor. Function: People Experience. Reports to: People Operations Lead. Scope: Local and Global PEX. Location: Philippines

As part of our commitment to transforming HR service delivery, we are seeking a HR Advisor to respond to HR queries raised by the business. This role is pivotal in enhancing the People Experience (PEX) by providing real-time, efficient, and effective support for HR-related inquiries. The ideal candidate will play a key role in the effectiveness of our HR model, focusing on service excellence and leveraging technology to improve employee interactions with HR services. Enabled by knowledge articles, understanding of regional policies and process, and working closely with your People operations colleagues, you will deliver immediate support to the Unilever population and support employee queries that cannot be resolved through self-service options. Your proactive engagement will ensure that employees receive the help they need in a timely and efficient manner, enhancing their overall experience and satisfaction with our HR services.

• Deliver real-time support for Tier 1 HR queries via live chat enabled by ServiceNow, ensuring a high level of service excellence and employee satisfaction
• Guide employees and candidates through the HR processes and systems, offering step-by-step assistance when necessary
• Collaborate with HR team members and our centres of excellence to update and maintain an accurate knowledge base for query resolution
• Identify and escalate complex issues in line with the Unilever HR service delivery model
• Maintain a high level of confidentiality while handling sensitive employee information
• Contribute to the continuous improvement of the HR services and our support as a function to the business by providing suggestions based on customer feedback and chat analytics

• Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous
• Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context
• Understanding of HR process and policy with experience working in regional or multi country operations is desirable
• Knowledge of HR processes and best practices

• Excellent written communication skills, with the ability to provide clear and concise information real-time
• Strong problem-solving abilities and a customer-centric mindset
• Proficiency in using live chat/case management platforms and HR information systems (Workday and Service Now would be advantageous)
• Ability to multitask and prioritize effectively in a fast-paced environment
• Commitment to quality and adherence to defined SLA
• Team player with the ability to collaborate effectively across various hubs/locations
• Ability to navigate new technologies

• Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people’s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don’t win
• Focus On What Counts: Ruthlessly prioritizes what really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognise maximum performance impact
• Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of customer needs and external trends to beat the competition
• Deliver with Excellence: Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we’ve said we will do

Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Kate Cruz at

1. Relocation: Not available
2. Work location: Hybrid – BGC Office, Manila, Philippines

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you. If you require any support or access requirements, please advise us at the time of your application so that we can support you through your recruitment journey.