Customer Experience Specialist | Women's Apparel

Customer Experience Specialist | Women's Apparel Beepo Clark Freeport and Special Economic Zone, Central Luzon, Philippines Join or sign in to find your next job Join to apply for the Customer Experience Specialist | Women's Apparel role at Beepo Customer Experience Specialist | Women's Apparel Beepo Clark Freeport and Special Economic Zone, Central Luzon, Philippines 11 hours ago Be among the first 25 applicants Join to apply for the Customer Experience Specialist | Women's Apparel role at Beepo Get AI-powered advice on this job and more exclusive features. Discover your 100% YOU with Beepo Location: Clark, Pampanga Work setup & shift: Hybrid | Day Shift What's in it for you? Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off) Employee Referral Program Work Life Balance Your Role As a Customer Experience Specialist, You Are Responsible ForCustomer Support Respond to customer enquiries in a timely manner via ReAmaze, Facebook, Instagram and other social channels with a professional and friendly tone. Deliver empathetic, brand-aligned responses across email, chat, direct message and (when needed) phone support. Maintain high customer satisfaction scores through prompt and accurate communication. Discover your 100% YOU with BeepoPosition: Customer Experience Specialist | Women's ApparelLocation: Clark, PampangaWork setup & shift: Hybrid | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs a Customer Experience Specialist, You Are Responsible ForCustomer SupportRespond to customer enquiries in a timely manner via ReAmaze, Facebook, Instagram and other social channels with a professional and friendly tone. Deliver empathetic, brand-aligned responses across email, chat, direct message and (when needed) phone support. Maintain high customer satisfaction scores through prompt and accurate communication. Product & Brand KnowledgeStay up-to-date with new product launches, fit and sizing specs, restock dates, and promotional campaigns. Offer tailored recommendations that reflect the brand’s tone and positioning. Upselling & Cross-Selling SupportRecommend alternative products, sizes, or styles when an item is unavailable. Use brand-appropriate tone and timing to encourage add-ons or complementary products. Qualifications and Experience:At Least 2 years or more experience working as a customer support, responding to customer inquiries through social media platforms/website for an AU consumer business; preferably in fashion industry Someone who has a great interest in women's apparel Experience in email, chat & phone support, ticketing support Proficient in using Shopify and any other e-commerce tools, Reamaze software experience is desirable Excellent communication skills both written and verbal High accuracy and attention to details Positive attitude, polite, happy and friendly personality Solutions focused approach to assisting customers Can easily adapt to any culture/environment Excellent problem-solving skills and is willing to go extra miles About BeepoBeepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.Terms and conditions apply. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Beepo by 2x Sign in to set job alerts for “Customer Experience Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr