
Quality Specialist
2 days ago
Qualifications:
- Conduct process audits, deploy designed processes, analyze and report performance on quality.
- Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
- Provide feedback to the agents, based on the findings of the monitoring
Work Setup: Clark (Onsite)
Requirements:
- Quality Specialist for a Service Desk account.
- Ability/having experience on reporting including on tools like Avaya/Cisco
- Willingness to work on multiple projects and also periodically set and achieve stretch goals.
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