Customer Service Representative

3 weeks ago


Makati, Philippines ZP DIVINA CAREERS Full time

We are looking for motivated individuals to join our Financial Account team. As a CSR, you will assist customers with account-related inquiries, provide financial solutions, and deliver excellent service. This is a great opportunity for fresh graduates or those new to the BPO industry to start and grow their careers.

Qualifications
  • At least High School Graduate (Old Curriculum) or K-12 Graduate
  • Open to Fresh Graduates and applicants with no prior BPO experience
  • Strong English communication skills (verbal and written)
  • Customer-oriented with good problem-solving skills
  • Willing to work onsite with shifting schedules, weekends, and holidays
Key Responsibilities
  • Handle inbound calls and assist customers with financial account concerns
  • Provide accurate information on products, billing, and services
  • Process account updates, transactions, and requests in the system
  • Resolve customer issues with professionalism and empathy
  • Ensure compliance with company policies and client requirements
  • Achieve performance targets and maintain service quality
Why Apply Through Us?
  • Official Recruitment Partner of Foundever
  • Free coaching to boost your confidence, sharpen your pitch, and prepare you to sell yourself.
  • We’ll help you highlight your persuasive skills and sales potential
  • Ongoing support, from endorsement to your first day on the job
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