Information Technology Technical Support

1 week ago

Makati, Philippines SOLUTIONS EXCHANGE, INC. Full time

Information Technology Technical Support

Technical Skills

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Strong knowledge of Windows, macOS, Linux, and UNIX operating systems
  • Experience with troubleshooting hardware and software issues (PCs, printers, peripherals, videoconferencing devices)
  • Familiarity with Active Directory (AD) (user account management, group policies)
  • Understanding of networking concepts (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
  • Proficient in networking fundamentals and troubleshooting
  • Knowledgeable in Cloud Computing platforms and services
  • Ability to diagnose and resolve connectivity issues (Wi-Fi, LAN, WAN)
  • Experience with Project Management/ticketing systems (e.g., Jira)

Soft Skills & Work Ethics

  • Strong problem-solving and analytical skills
  • Excellent oral and written communication skills (able to explain technical issues to non-technical users)
  • Patience and a customer-service-oriented mindset
  • Ability to work independently and as part of a team
  • Good time-management and multitasking skills
  • Must be trainable and willing to learn
  • Willing to work overtime as needed (beyond 8 hours or on weekends)
  • Has a good command of the English language
  • Quick learner, especially with new technologies and tools

Experience & Certifications

  • 1–3 years of experience in an IT support/helpdesk role (entry-level acceptable for junior roles)
  • Experience working in corporate IT environments
  • Prior experience supporting cloud services (Office 365, Google Workspace, AWS, Huawei Cloud) is a plus
  • Hands-on experience with UNIX-based systems
  • Industry certifications such as (a plus but not required):
  • CompTIA A+ (hardware/software troubleshooting)
  • CompTIA Network+ (networking basics)
  • CompTIA Security+ (basic cybersecurity knowledge)
  • Microsoft Certifications
  • Cloud Computing

Responsibilities

  • Install, configure, and maintain user workstations
  • Troubleshoot user-reported issues
  • Regular monitoring of network infrastructure and bandwidth
  • Monitor and manage subscriptions and licenses for purchase or renewal
  • Maintain software application inventory and license tracking
  • Maintain IT asset and software inventory
  • Monitor system performance, logs, and potential security threats
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