Operations Specialist, Client Partnership

Operations Specialist, Client Partnership

Posted today

Job Description

About The Role Grade Level (for internal use): 09

The Team: The successful candidate for this role will be part of the growing Commodity Insights division in Manila and a pioneering role locally.

Responsibilities And Impact

This position is aligned to Channel Partner Excellence team and will be responsible for supporting the Channel Management group, helping to launch new distribution partners and products, and ensure consistency of processes surrounding S&P Global Commodity Insights Channel Partnerships.

General Operations

• Liaise with Channel Partners and Commodity Insights internal departments as necessary to facilitate operational processes
• Lead / support onboarding of new Channel Partners as well as roll out new products and enhancements across Channel Partners
• Ensure Channel Partner Excellence issues are identified and resolved timely.
• Support effort to onboard new Channel Partners as well as roll out new products and enhancements across Channel Partners
• Participate in ad-hoc projects facilitating new and existing processes between Commodity Insights and such Channel Partners.
• Support programs to motivate and enable Platts channel partners to drive new business growth
• Manage content of Partner Portal
• Investigate discrepancies in Channel ACV and revenue reporting
• Address internal and external Sales Rep queries, including billing queries
• Ensure that the team process guides, workflows and RACIs are updated regularly.

General Performance Reports

• Report on Channel activity and lead generation
• Advanced level reporting and in-depth analysis of reports related to Channel Partner activity and revenue
• Ad-hoc reports for Channel management & Finance
• Bi-monthly presentations / updates to Channel Management

Champion on Processes / Systems

• Update teams on enhancements and new processes
• Ensure Data Governance / Compliance and satisfaction of corporate audit requirements
• Facilitate Channel Partner platform governance
• Support management of partner contracts details in Salesforce
• Analysis of product offerings and subsequent reconciliation with internal systems and feeds

Projects

• Support Channel Working Group initiatives and processes
• Cover for Channel Partner Excellence projects
• Ad-hoc projects and tasks as required

Required Skills

What We're Looking For:

• Bachelor's degree in Business Administration, Communication, or a related field is required.
• 2-5 years of experience in client management or sales operations or a similar role.
• Excellent verbal and written communication skills.
• Proven experience in stakeholder management, with the ability to build rapport and trust.
• Confident and articulate, with strong presentation skills.
• Strong analytical/reporting skills with proficiency in Excel and Power BI.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Experience working with CRM tools, particularly Salesforce.

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit

What’s In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People: We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and children, with best-in-class benefits for families.
• Beyond the Basics: Retail discounts, referral incentives, and small perks.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

Recruitment Fraud Alert: If you receive an email from a suspicious domain, report it. Do not pay money for job applications, interviews, or offers. See our guidelines for reporting suspicious activity.

Note: This advertiser has chosen not to accept applicants from your region.

Reference: 6

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