Training Supervisor

5 days ago

Taguig, Philippines Alldigi Tech Manila Inc. Full time

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Annual Appraisal, Employee Recognition Program

Government Mandated Benefits Insurance Health & Wellness Others

Company Social Events

Professional Development

Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

  • Ensures the training strategy provides for comprehensive induction and accreditation of all staff working on the contract(s), in line with client, legislative and regulatory requirements.
  • Delivers the calendar of training events as set and agreed by the Service Excellence and Operational Directors, including technical and soft skills, regulatory compliance, management development, and business specific materials.
  • Conduct needs analysis and proactively identifies emerging requirements, ensuring these are reflected in training and development plans via agreement with the client and operational managers.
  • Identifies and recommends updates to current training content and/or develops new content for BAU learning in conjunction with client and operational needs.
  • Ensures closed loop with the Quality and Performance Management teams.
  • Evaluates new training content prior to and post launch to ensure the outcomes are meeting intended business requirements.
  • Monitors the quality of training delivered through the team via observations, review of evaluations and coaching, feedback and development.
  • Develops and manages relationships with operational managers and key stakeholders.
  • At least 2 years of experience as a Training Supervisor of Healthcare Program in a BPO/Call Center environment.
  • 2 Years of People-Management/Supervisory experience.
  • Amenable to working on a Graveyard and shifting schedule within Taguig City.
  • A strong understanding of contact center training programs.
  • Exemplary training development and delivery skills.
  • Minimum of three years documented successful experience in a leadership position.
  • Excellent verbal and written communication skills.
  • Strong analytical skills.
  • High level skills in the use of productivity tools including Microsoft Excel; Visio; PowerPoint; Word, Outlook and specialized monitoring and evaluation tools.
Leadership and Management Skills
  • Leadership and Management
Technical Skills
  • Technical Skills
Supervisory
  • Supervisory
Problem-Solving and Analytical Skills
  • Problem-Solving and Analytical Skills
Communications Skill
  • Communication Skills
Working Location

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