Training Supervisor

1 week ago

Taguig, Philippines Alldigi Tech Manila Inc. Full time

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Annual Appraisal, Employee Recognition Program Government Mandated Benefits Insurance Health & Wellness Others Company Social Events Professional Development Professional Development Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave Ensures the training strategy provides for comprehensive induction and accreditation of all staff working on the contract(s), in line with client, legislative and regulatory requirements. Delivers the calendar of training events as set and agreed by the Service Excellence and Operational Directors, including technical and soft skills, regulatory compliance, management development, and business specific materials. Conduct needs analysis and proactively identifies emerging requirements, ensuring these are reflected in training and development plans via agreement with the client and operational managers. Identifies and recommends updates to current training content and/or develops new content for BAU learning in conjunction with client and operational needs. Ensures closed loop with the Quality and Performance Management teams. Evaluates new training content prior to and post launch to ensure the outcomes are meeting intended business requirements. Monitors the quality of training delivered through the team via observations, review of evaluations and coaching, feedback and development. Develops and manages relationships with operational managers and key stakeholders. At least 2 years of experience as a Training Supervisor of Healthcare Program in a BPO/Call Center environment. 2 Years of People-Management/Supervisory experience. Amenable to working on a Graveyard and shifting schedule within Taguig City. A strong understanding of contact center training programs. Exemplary training development and delivery skills. Minimum of three years documented successful experience in a leadership position. Excellent verbal and written communication skills. Strong analytical skills. High level skills in the use of productivity tools including Microsoft Excel; Visio; PowerPoint; Word, Outlook and specialized monitoring and evaluation tools. Leadership and Management Skills Leadership and Management Technical Skills Technical Skills Supervisory Supervisory Problem-Solving and Analytical Skills Problem-Solving and Analytical Skills Communications Skill Communication Skills Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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