Hubspot Operations Coordinator

Overview Given that this position requires English proficiency, we are only considering CVs provided in English. Thank you, and we look forward to your submission About Olly Olly Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably without the hassle. The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow, and maximize revenue with minimal effort so they can reclaim their time to focus on what they do best. Our Vision We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly. Our journey began as an agency, and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success. Why We Need You As a Hubspot Operations Coordinator at Olly Olly, you’ll provide vital administrative support to the operations team, ensuring smooth collaboration across departments and efficient data management. You’ll be responsible for troubleshooting software issues, assisting with project coordination, and conducting research to drive operational efficiency. Much of your day will involve helping team members across Sales, Customer Experience, and Marketing resolve HubSpot-related questions and issues via our internal ticketing system. You’ll play a critical role in ensuring the platform runs smoothly and efficiently for 100+ users. This role offers the opportunity to contribute to impactful decision-making in a fast-paced environment, where your adaptability and versatility will play a key role in our success. The Impact You’ll Have Design , build, and troubleshoot HubSpot workflows, forms, lists, and automation rules to keep internal processes running smoothly across departments. Audit and maintain HubSpot workflows to ensure efficiency, accuracy, and reliability in data flow and automation. Manage and resolve internal HubSpot-related tickets via our service desk, providing timely solutions to 100+ internal users. Provide administrative support to the operations team. Assist in maintaining and organizing digital documentation, ensuring easy access and retrieval across departments. Manage and update internal and client-facing knowledge bases to ensure accuracy and accessibility. Coordinate with teams to facilitate communication and collaboration on projects. Accurately input data into databases or systems, ensuring integrity and organization. Troubleshoot issues with third-party software and provide internal support. Assist in preparing and distributing reports, presentations, and materials for stakeholders. Help monitor and track project timelines, providing updates and escalating issues as needed. Assist in conducting research and gathering data to support decision-making. Support the implementation and optimization of operational processes for enhanced efficiency. Handle ad-hoc tasks and projects assigned by operations management, demonstrating flexibility and adaptability. What We Really Need From You 2+ years of professional experience in an operations role (preferred). Hands-on experience managing internal help tickets (Zendesk, Freshdesk, HubSpot Service Hub, or similar). Strong troubleshooting and problem-solving skills, particularly within HubSpot CRM and automation tools. Experience with HubSpot workflows and automation. Experience managing and maintaining knowledge bases. Advanced or Near-Native English (both spoken and written). Technical proficiency in G-Suite & Excel (Adobe Creative Suite is a plus). Strong communication skills, with the ability to engage effectively with senior management, employees, and vendors. What Would Be Big Pluses Bachelor’s degree or equivalent work experience HubSpot certification(s) or documented experience in a HubSpot-heavy environment. Not 100% Qualified? That’s Okay. If you don’t meet every single requirement listed here but believe you’d be a great fit and are excited about the opportunity, we still want to hear from you. We value potential, attitude, and willingness to learn just as much as experience. What You’ll Love About Working at Olly Olly Salary : Based on experience Flexible work: 100% remote, with core hours for seamless collaboration. 8:00 am - 5:00 pm CST, Monday - Friday Work-life balance: Generous PTO, including 15 vacation days and U.S. holidays. Growth-oriented culture: Join an inclusive, international, and innovative team where your contributions make a tangible difference Why Choose Us? Join us during this pivotal transition as we transform from an agency to a human-centric SaaS provider. Your ideas, strategies, and solutions will directly impact the success of small businesses. And our own growth Let’s shape the future of small business growth together Apply now to join a team that’s as committed as they are supportive of each other. Diversity and Inclusion at Olly Olly At Olly Olly, we celebrate differences in background, culture, abilities, and perspectives because diversity drives innovation and creativity. Your voice matters here; it really does And your unique perspective will help us shape the future of small business growth. #J-18808-Ljbffr