Senior Technical Architect

Senior Technical Architect – Salesforce Role based in Manila, Philippines (In Office/On Customer Sites). Employment type: Full‑time. Job Overview Salesforce is seeking a Senior Technical Architect to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect will act as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. They will collaborate with Customers and Partners during project cycles to share extensive knowledge of the Salesforce.com platform and product suite, driving the best possible solutions. The Architect is responsible for presenting a solution vision, architecting the system, and providing guidance during the implementation. They will interact across technical and business resources, support agile software delivery cycles, and maintain alignment with project management activities. Responsibilities Demonstrate ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence. Ensure scalable and standard methodology solutions to meet and exceed customer needs. Guide the evaluation of business and technical requirements. Build relationships with key collaborators and team members. Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team. Align with project and engagement managers to support planning and implementation in close collaboration with the customer. Review and guide project vision and direction, implementation approach and key artefacts. Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management. Where required, conduct hands‑on application configuration to meet customer needs. Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non‑technical topics such as communication strategies or executive influence. Fuel internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurturing teammates’ skills by sharing knowledge. Where required, support pre‑sales activities to position Salesforce Services. Contribute to broader goals by becoming a citizen philanthropist and giving back to our communities by joining or leading volunteering activities. Required Qualifications Experience working in the Communications or Financial Services industry. Hands‑on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR) as well as coding experience in object‑oriented languages. Ability to analyze, design, and optimize business processes via technology and integration. Experience guiding customers and project members in rationalising and deploying emerging technology for business use cases. Work independently and as part of a distributed team with a willingness to take ownership of problems. Rapidly learn new technologies as well as strong presentation, communication and facilitation skills. Available to travel regionally depending on customer needs. Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.). Preferred Qualifications Detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools) and common integration design patterns with enterprise systems (e.g., CMS, ERP, HRIS, DWH/DM). Ability to build and maintain key relationships with C‑level / mid‑level and key decision makers. Experience as a Senior Architect and/or CTO in a mid‑to‑large‑sized organisation with leadership driving an organisational transformation in a matrixed organisation. Experience defining and delivering enterprise applications on the Salesforce Platform including coded solutions. Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or prospective employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. #J-18808-Ljbffr