Communications and Admin Assistant

2 weeks ago

Cagayan de Oro, Philippines MicroSourcing Full time

Overview

Position : Communications and Admin Assistant (Intermediate)
Location : SM CDO Downtown Premie

Work setup & shift : Onsite | Night shift

Why join MicroSourcing? You'll have a collaborative, inclusive, and growth-oriented environment with competitive rewards and career development opportunities.

Responsibilities
  • Communicate with guests, homeowners, and the STRM team to ensure clear, timely updates.
  • Support positive guest experiences while maximizing value for clients.
  • Maintain accurate tracking, documentation, and records across departments.
  • Respond to guest inquiries and manage reservations in Guesty and Breezeway.
  • Escalate issues as needed to supervisors and ensure proper documentation of tasks.
  • Perform safety and security checks (including Sex Offender checks) and review guest feedback.
  • Enter, match, and verify receipts and vendor reports using tools like Dext and Excel.
  • Support reporting by tracking role-specific and company metrics.
  • Perform data entry and maintain platforms for accurate information across systems.
  • Attend meetings and support additional administrative tasks as required.
What You Need
  • Non-negotiables: At least 2 years of experience in customer or client support.
  • Proficiency in Microsoft Excel.
  • Strong communication skills.
  • Ability to use discretion and read between the lines in guest communications.
Preferred skills/experience
  • Experience in Short-Term Rentals, Hospitality, or Property Management.
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU:

MicroSourcing firmly believes that our company's strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. Equality is our commitment and a part of our way of life. We celebrate YOU and your 100%

For more information, visit

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