Customer Care Executive

4 weeks ago

Quezon City, Philippines Lavu Inc. Full time

About Lavu, Inc. Lavu helps profitable high-growth restaurants run seamlessly and move money effortlessly—maximizing control, eliminating fees, and increasing profitability. We unify restaurant operations and finance into one simple, easy-to-use platform so owners can run, pay, get paid, and grow. We’re transforming how restaurants operate with our mobile/cloud POS across fine dining, QSR, bars, cafes, pizzerias, and food trucks in 80+ countries. Our mission: partner with owners through knowledge, solutions, and expertise that accelerate growth while advancing the industry. Customer Care Executive (Tier 1 Tech Support) We are looking for career-driven, smart and energetic individuals who are self-motivated, technically savvy, and can thrive in a fun, fast-paced environment. If this is you, then join us We’ll provide you with in-depth product training and unlimited growth opportunities As a Care Representative (Spanish), you will be the first point of contact to Lavu customers, so we need you to bring your A-Game-Personality and technical expertise to resolve customers’ issues by answering questions and resolving issues in a professional and expedited manner. This is a remote role on our Philippines team. Duties And Responsibilities Responsible for providing information to customers, resolving reported issues when possible, communicating issues to the proper entities, and following up with customers when necessary. Answer incoming customer phone calls in a professional and courteous manner Respond to customer emails quickly and efficiently utilizing proper formatting and grammar Quickly and effectively respond to incoming chat messages from customers Follow-up with customers (via email or phone) who reported a problem that is now corrected Properly document all interactions with customers in the proper, standardized format Articulate customer issues effectively to fellow Representatives as well as members of the Management Team Work as a member of a team to resolve customer issues and answer questions Assist in the training of new personnel through job shadowing and mentorship programs Document individual and collective knowledge in the internal Customer Care Wiki Preferred Requirements 2-5 years of Customer Experience in International Voice Process in Spanish language. Excellent communication skills in Spanish & English (Verbal & Written) Technical support & troubleshooting experience Technically Savvy (Aptitude to learn new technologies quickly) Any Degree with Foreign Language certificate in Spanish. Familiar with iOS and Apple products (iPad, iPhone, iPod Touch) Other skills you should be able to show off from Day 1 Technology Degree or Certifications Quality Focus Team Player Problem Solver Self-Starter Multi-tasking (Ability to speak with a customer on the phone while simultaneously responding to incoming chat messages from another customer) Proven Phone Skills Proficiency in writing emails in Spanish language (proper grammar, spelling, and tone) Proven ability to analyzing information to solve problems, make recommendations and add value Ability to prioritize and complete tasks in a quick efficient manner Requirements Laptop, headset, iPad, reliable internet connection Eastern Time Zone shifts available #J-18808-Ljbffr

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