Workforce Management Lead

About the Role We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability. This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and...

Shopee Manila, National Capital Region, Philippines About The Team The Workforce Management Lead – Partnerships ensures SCommerce meets operational targets by aligning headcount supply from agency partners. The role focuses on workforce forecasting, capacity planning, performance governance, and cross-functional collaboration to support efficient warehouse...

About The TeamThe Workforce Management Lead – Partnerships ensures SCommerce meets operational targets byaligning headcount supply from agency partners. The role focuses on workforce forecasting, capacityplanning, performance governance, and cross-functional collaboration to support efficient warehouseoperations across multiple sites.Job...

SUMMARYThe Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue...

Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

Job description:Key ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career development.Workforce Planning: Oversee forecasting, scheduling, and resource allocation; ensure staffing efficiency while meeting service-level agreements.Performance...

Workforce Management Lead - Operations, SeaBank Monee Manila, National Capital Region, Philippines Posted: 6 days ago Responsibilities Over-all responsible for tracking, forecasting, analyzing real-time management and planning of assigned operations volume, headcount requirements, shrinkage, attrition, and handle time. Provides direction and guidance to the...

Were seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...

Recruitment Team Manager - Executive Hiring at RSD Human Resource Management Consultancy What We're Looking For Qualifications: Minimum of 1 year of experience in any Workforce function (e.g., Real-Time Analyst, Forecaster, Scheduler, Capacity Planner). Extensive knowledge in capacity planning is a must. Must be willing to work on-site at either our Las...

The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other...