Collections Team Lead | Work onsite in Makati City
3 days ago
Overview
Cartrack Makati, National Capital Region, Philippines
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collections Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities- Analyze accounts receivable information to determine priority.
- Collect outstanding accounts receivables through assertive but polite direct telephone contact with customers.
- Reconcile transactions and accounts.
- Resolve customers’ billing enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Provide coaching to a team of collection agents by setting service standards and ensuring KPIs are met.
- Demonstrate professionalism and endorse the Cartrack brand continually.
- Graduate of any Accounting / Business Admin course
- Efficient with good skills on implementing standard procedures
- With minimum of 3 years of experience in Collections/ AR/ Finance - Account receivable or equivalent
- At least 2 years of leadership/people management experience
- Can work onsite in Makati City, Philippines
- Can start ASAP
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Accounting/Auditing and Finance
- Industries: Software Development
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