
Billing and Tele-Collection Assistant
1 day ago
About the role
Makati Finance Corporation is seeking a Billing and Tele-Collection to join our dynamic team in Makati City, Metro Manila. This is a full-time role, where you will play a crucial part in our debt collection efforts, working closely with our customers to resolve outstanding payments efficiently and professionally.
What you'll be doing
- Proactively follow up on payments and monitor overdue accounts.
- Contact clients with outstanding balances via phone, email, or other channels.
- Negotiating payment plans and settlement agreements with client
- Conduct regular follow-ups to ensure timely payments.
- Prepare and issue accurate Statements of Account (SOAs) for various loan products, including applicable late charges.
- Maintain accurate and up-to-date records of collections, payments, and outstanding balances.
What we're looking for
- Strong communication and negotiation skills, with the ability to handle customer interactions with tact and diplomacy
- Excellent problem-solving and decision-making abilities
- Proficiency in Microsoft Office applications, particularly Excel and Word
- Previous experience in a tele-collection, customer service or banking/finance role
- Ability to work effectively in a team and independently to meet targets and deadlines
What we offer
- HMO and Life Insurance
- Accidental Insurance
- Medical
- Early Retirement Plan
- Loan Facilities Program
- Performance Bonus
- Career Growth
- Trainings and Seminars
- Work Life Balance
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