Billing and Tele-Collection Assistant

3 days ago

Makati City, National Capital Region, Philippines Makati Finance Corporation Full time ₱900,000 - ₱1,200,000 per year

About the role

Makati Finance Corporation is seeking a Billing and Tele-Collection to join our dynamic team in Makati City, Metro Manila. This is a full-time role, where you will play a crucial part in our debt collection efforts, working closely with our customers to resolve outstanding payments efficiently and professionally.

What you'll be doing

  • Proactively follow up on payments and monitor overdue accounts.
  • Contact clients with outstanding balances via phone, email, or other channels.
  • Negotiating payment plans and settlement agreements with client
  • Conduct regular follow-ups to ensure timely payments.
  • Prepare and issue accurate Statements of Account (SOAs) for various loan products, including applicable late charges.
  • Maintain accurate and up-to-date records of collections, payments, and outstanding balances.

What we're looking for

  • Strong communication and negotiation skills, with the ability to handle customer interactions with tact and diplomacy
  • Excellent problem-solving and decision-making abilities
  • Proficiency in Microsoft Office applications, particularly Excel and Word
  • Previous experience in a tele-collection, customer service or banking/finance role
  • Ability to work effectively in a team and independently to meet targets and deadlines

What we offer

  • HMO and Life Insurance
  • Accidental Insurance
  • Medical
  • Early Retirement Plan
  • Loan Facilities Program
  • Performance Bonus
  • Career Growth
  • Trainings and Seminars
  • Work Life Balance

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